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iSubhro24
iSubhro24
Participant
April 13, 2022
Question

After Effects 2022 stuck at loading screen

  • April 13, 2022
  • 2 replies
  • 2639 views

Hi everyone,
After much contemplation, I finally bought Creative Cloud License, and installed After Effects, and it's not working!

 

At first, installed version 22.3 (Apple silicon), installs perfectly, but software stuck at loading screen.
Mac tells me to close unresponsive app.
On doing so, I receive a crash report, which I send to Adobe (I will attach it here)

On second attempt, I uninstalled this version and installed ver 22.2.1 (probably Intel) and it's the same again.

 

I'm using M1 Macbook Air, 16GB RAM, with macOS Monterey 12.3.1.

 

Please suggest what I should do?
Help please! :'(

    This topic has been closed for replies.

    2 replies

    SamHabib
    SamHabib
    Participant
    January 18, 2024

    Hi Everyone,

    I had this issue last night on my Desktop Mac after updating to the latest After Effects (24.1).

    I'm not sure if my solution will work for everyone but I moved the AE file over to my second Mac (laptop) and was able to open it in my older version of AE on that Mac. I deleted the video files/MP4 files from the AE file and Airdropped it back to my desktop Mac.

    I was then able to open the file and I think the issue was that one of the MP4 files I was working with was stuck in 'iCloud Drive upload'. If you work from iCloud Desktop, it may well be that some of your footage files haven't uploaded fully, and I think that, then, causes massive issues for the AE file that sources those files. 

    Check to see if the footage files are all on your Mac or are on the Cloud or stuck in 'uploading to Cloud'. Once I was able to delete that footage within my AE file on my laptop, I was then able to open the file on my Desktop Mac and re-import that MP4 file into it.

    I hope that helps someone, took me a few hours to finally get it all sorted. 

     

     

    Mylenium
    Mylenium
    Legend
    April 13, 2022

    Funny that actually the crash reporter itself is the cause of the crash. this often indicates a problem with network connections and/ or the temporary folders used to store the reports, so start by checking these things. If you use a mobile connection or WLAN, try a cable-based connection, turn off VPN software and all that. Also check your Users/Adobe folder and the sub-folders for the correct permissions.

     

    Mylenium

    iSubhro24
    iSubhro24Author
    Participant
    April 13, 2022

    Hey!
    Thanks for the response!

    I disagree that connection is a problem, I am using WiFi, and always have a steady connection.


    I'm on Mac system, will you please advice how to update on the permissions?

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    April 13, 2022

    Hi subhradips91804547,

     

    It's not the connection speed but the connection itself. If possible connect your computer using a cable instead of wifi or disconnect your computer from the network for testing. Remove if you have applied any network proxies.

    Here's how you can change the permissions: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html

    If nothing helps, please share the crash report from the 22.3 version so that I can get that translated. Engineers would be more interested in looking at a report from the latest version.

    Let us know how it goes.

     

    Thanks,

    Nishu

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