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Dylan30229543ngcg
Participating Frequently
June 1, 2023
Question

After Effects 2023 & 2022 constantly crashing, Yes I have updated graphics drivers

  • June 1, 2023
  • 18 replies
  • 925 views

After Effects 2023 & 2022 are constantly crashing, Yes I have updated graphics drivers.

The has been an awful experience.

Firstly they would not install via the CC app. 

Then they would not startup without crashing.

So I updated graphics card (RTX4080) to latest studio drivers (535.98)

I managed to work for 30min, then the app crashed (2023 latest), and now I can't start either 2023 or 2023.

All the crash logs state this with slight variations:

 

Crashed thread: 27 [9012] THREAD_PRIORITY_NORMAL


Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation writing location 0x0000006669a00f48
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

 

I tried attaching the .crash files but guess what, even that doesn't work.
garbage

This topic has been closed for replies.

18 replies

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J
Community Manager
jenkmeister17177426Community Manager
June 2, 2023

Can you paste the contents into a forum reply? Or place it on a site I can download it from?

D
Dylan30229543ngcgAuthor
Participating Frequently
June 2, 2023

I tried
you don't support .zip

type .crash not supported
ugh

J
Community Manager
jenkmeister17177426Community Manager
June 2, 2023

Can you DM me one of the .crash files? Just need a bit more info that isn't in the posts above.

D
Dylan30229543ngcgAuthor
Participating Frequently
June 2, 2023

One thing that is weird is that at the bottom of the crash logs (all of them) it states:
Processor Architecture: PROCESSOR_ARCHITECTURE_AMD64
Number of processors: 24
Processor type: PROCESSOR_AMD_X8664
But my processor is INTEL

D
Dylan30229543ngcgAuthor
Participating Frequently
June 2, 2023

Bunch more

Crash thread 23
23 AfterFX 0x00007ff7fa692a69 ? Unknown - (No symbols are loaded) [ Error:487 Attempt to access invalid address. ]

different one crash thread 47
47 AfterFXLib 0x00007ffcf0ab2a6e AEWinMain + 1630

another different one thread 48
48 AfterFX 0x00007ff7fa692a69 ? Unknown - (No symbols are loaded) [ Error:487 Attempt to access invalid address. ]
another different one
41 AfterFXLib 0x0000000181660c9c FEE_ShowMessageboxForEarlyDebugAttach + 4364
another differnt one
21 AfterFXLib 0x000000018165fb87 egg::dynamiclinksupport::SetMemoryLimits + 14663

D
Dylan30229543ngcgAuthor
Participating Frequently
June 1, 2023

Here you go:

27 dvaui 0x00007ff90a422a11 dvaui::dialogs::messagebox::Messagebox + 561

from another (crash thread 44)

44 AfterFX 0x0000000140003158 ? Unknown - (No symbols are loaded) [ Error:487 Attempt to access invalid address. ]

 

 

J
Community Manager
jenkmeister17177426Community Manager
June 1, 2023

If you still have the crash log, can you find Thread 27 and copy that portion of the crash file back here? That should give us an idea of what's going on. 

D
Dylan30229543ngcgAuthor
Participating Frequently
June 1, 2023

System is:
Windows 10 64-bit
Processor 12th Gen Intel(R) Core(TM) i9-12900K 3.20 GHz
Installed RAM 64.0 GB (63.8 GB usable)
System type 64-bit operating system, x64-based processor



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