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chrorius
Inspiring
April 3, 2024
Question

After Effects 2023 error not importing .mov [HELP]

  • April 3, 2024
  • 1 reply
  • 819 views

Hello everybody.

I'm having a problem with Adobe After Effects version 2023 (v23.0, up to v23.6.2)

Problem:

After Effects error: File "VideoTeste.mov" cannot be opened, it may be in an unsupported format. (86::1)



Attempted solutions:

1. When opening Adobe After Effects 2023, and trying to import the .mov file, it displays an error (86::1)

2. I also tried changing the extension to .avi and importing and it displays the error (86::1)

3. Another alternative was to copy the C4DImporter.aex plugin from Cinema 4D R20 to after plugins (\Adobe After Effects 2023\Support Files\Plug-ins), but it didn't work.


I can't import .mov files

This topic has been closed for replies.

1 reply

P
Community Manager
Paul UuCommunity Manager
Community Manager
April 3, 2024

Are you attempting to import a file from a Dropbox volume?

If so, make certain it is not set to Make Online Only.

    C
    chroriusAuthor
    Inspiring
    April 3, 2024

    No, I'm importing from the desktop.

    nishu_kush
    nishu_kush
    Legend
    April 3, 2024

    That's not ideal. Are you able to import the media file in any other app? Are you able to preview them in a Media Player? Also, is it happening with all the media files or a particular one?

    Let us know, we're here to help.

     

    Thanks,

    Nishu

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