Participant

Question

After Effects 2024 - constant freezes and crashes

Forum|Forum|1 year ago
July 10, 2024
3 replies
4367 views

I've been using After Effects for over 20 years. I have a heavy duty fast processor, lots of RAM and new graphics card on a PC (trust me, it's fast). All my other software runs smoothly, including AE 2019, which I was hesitant to upgrade because "if it's not broke don't fix it."

Because of recent collaborations and because I'm curious about the new features, I've tried to upgrade to AE 2024. It starts up slow, it freezes, it crashes, it locks up my entire computer. Working with one piece of video and one effect it struggles. Why???? I've searched all the forums and followed every tip and setting I can find. Nothing is working. My only conclusion is that AE 2024 is a buggy unusable software.

The answer "upgrade to 128 GB of RAM" does not make sense. Newer versions of a software should be smoother and not require immense amounts of new processing power.

Adobe, please stop adding so many background process and bloated features. Stop treating your customers like guinea pigs. And please let us know when you have a release that is actually stable and an improvement.

I'm ranting here because if I don't say anything, you wouldn't know.

6

6PILLZ

Participant

Guys..
Preferences ---> Import ---> Uncheck Enable Hardware Accelerated Decoding

Sounds unlikely but it worked for me after trying everything else.

Thanks Tyler aka Nug @ https://community.adobe.com/t5/after-effects-discussions/ae-23-crashes-as-soon-as-i-switch-to-another-application/m-p/14561694

J

jorgep37232949

Participant

I struggled to resolve similar issues with crashes, etc. on AE 2024. The only thing that worked was disabling Multi-Frame Rendering. Suddenly, I was once again able work a whole day without crashing, even running multiple other apps simultaneously and kicking out 4k renders in the background on Media Encoder, like I used to with older versions of AE. It seems like AE runs plenty fast enough without the multi-frame feature. If I had a much heavier render to kick off, I would consider re-enabling Multi-Frame for that specific render, with all other apps closed and switch to my laptop, or take a break while that's going. We don't always have that option, so Adobe, please fix RAM usage (or whatever it is that's broken) on multi-frame rendering, before making that setting on by default in AE, you're frustrating your community.

My specs, for those curious: Intel(R) Core(TM) i9-14900KF 3.20 GHz | 128GB RAM | NVIDIA RTX 4090

Professional AE user since 2002

FoekeZ

Participant

disabling Multi-Frame Rendering solved also crashes on a Macbook Pro M3. The errorlog blamed substance3d viewer.

J

jenkmeister17177426

Moving over to Discussions.

Sorry you're having so much trouble. Perhaps you can collect some logs for us and we can take a look at them?

1. Start AE 2024 and go to Help -> System Compatibility Report -> Export report and then post that report back to this thread

2. From the Help Menu, now select Enable Logging. Restart AE. Now perform some of those actions that are causing issues for you. Go back to Help -> Reveal Logging Files... and find the "After Effects Log.txt" file and past the contents of that file back to thread.

Thanks

N

Nicola17r

Participant

This is happening to me. over and over, I'm getting to the point where I can't complete work! any help with this?

J

jenkmeister17177426

Can you complete the steps from my reply above and we can see what we can do to help you? Perhaps a screen recording of what you're experience if possible.

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