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prakash_5828
Participant
May 21, 2025
Answered

After Effects 2024 Crash on Launch – Error Message <12448> <AppDirs> <5> Required Dir

  • May 21, 2025
  • 3 replies
  • 614 views

 

Hi Adobe Support,

I'm experiencing a crash every time I try to launch After Effects 2024. The error message I receive is:

 

After Effects error: Crash in progress. Last logged message was: <12448> <AppDirs> <5> Required Dir = C:\Program Files\Adobe\Adobe After Effects 2024\Support Files\Required

Steps I’ve already tried:

  • Fully uninstalled and reinstalled After Effects via the Creative Cloud app

  • Launched the app with administrator privileges

  • Verified that the Support Files\Required directory exists

  • Tried to install the lower update 24 and it just showing me this  <4268> <AppDirs> <5> Required Dir

  • Reset After Effects preferences at launch (Ctrl + Alt + Shift)

Despite these steps, the app continues to crash during launch.

Could you please advise on how to resolve this issue, or guide me on further troubleshooting steps?

    Correct answer prakash_5828

    Issue was resolved by technical team.

     

    Solution they help me with the setup of security permission and after that when they opened it with adminstrative user login it works fine.

    3 replies

    P
    prakash_5828AuthorCorrect answer
    Participant
    May 22, 2025

    Issue was resolved by technical team.

     

    Solution they help me with the setup of security permission and after that when they opened it with adminstrative user login it works fine.

    S
    Sean38292938etlh
    Participant
    August 1, 2025

    Could you outline the steps you took? I'm encountering the same issue right now after my partner had an AE crash on my laptop

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    August 2, 2025

    Hi Sean,

     

    On Windows, right-click the After Effects icon and select Run as administrator. If that doesn't help, try the steps in the following article: https://adobe.ly/40LC0WL

    Let me know how it goes.


    Thanks,
    Nishu

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    May 21, 2025

    Sorry to hear about the crash.

    What are your system specifications (CPU, GPU, RAM, OS version)? Have you recently installed any new fonts? What happens if you run After Effects in Safe Mode with third-party plug-ins disabled? Does it help? Are there any crash reports?

    Let me know.


    Thanks,
    Nishu

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    May 21, 2025

    @prakash_5828 

     

    I've moved your post from Using the Community to the After Effects forum. 

     

    Jane

     

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