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luispp
Participating Frequently
Nov 29, 2023 7:31 PM UTC
Question

After Effects 2024 Hanging on Splash Screen in Windows 11 Pro

I continue having problems with Adobe After Effects version 24 not opening in Windows 11 Pro. I had this problem with every single version of Adobe After Effects. The Splash screen hangs on the Media Core step, and the application never opens. I've installed and removed all plug-ins via the folder and yet nothing seems to work.

 

Is the best alternative to quit the Adobe subscription?

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    3 replies

    nishu_kush
    nishu_kush
    Legend
    Apr 12, 2024 2:47 PM UTC

    I'll move your post to the Discussions board while we await your information.

     

    Thanks,

    Nishu

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    Community Manager
    jenkmeister17177426Community Manager
    Nov 29, 2023 7:46 PM UTC

    Also check to see if disabling your audio interface helps. We've noticed that some audio cards can take a long time to initialize and that can align with the Splash Screen showing the Media Core message.

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      Adobe Employee
      PaulUu
      Adobe Employee
      Nov 29, 2023 7:37 PM UTC

      Do you have TrendMicro (or other such) anti-virus software installed?

      If so, please disable and see if that resolves the issue.

      We have been working with TrendMicro to resolve a longstanding AE startup crash their software is causing.

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