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amandaah26
Participant
Mar 12, 2024 9:45 PM UTC
Answered

After Effects 2024 on Mac Sonoma keeps crashing

While working on a project, After Effects has crashed about 7 or 8 times between yesterday and today. I cannot pin point what I'm doing when it happens. Some of the time I am moving text around, others its adjustuing keyframes. I have started in Safe Mode, I have started with any plug-ins and nothing has worked. Every option I try, it keeps crashing. 

The alert when it crashes says this:

I have no idea how to fix this. The only third-party plug-in I use is CompSetter.

I'm working on a macOS Sonoma 14.2.1, year 2020

Processor:  3.8 GHz 8-Core Intel Core i7

Graphics:  AMD Radeon Pro 5500 XT 8 GB

Memory: 32GB

 

If anyone has any insight as to what I can do, I would be so greatful! I use After Effects every day for my job and we do not have IT for Macs.

Thanks!

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    nishu_kush
    nishu_kushCorrect answer
    Legend
    Mar 14, 2024 8:28 PM UTC

    Please DM me the email ID so we can find the crash report on our end.

    In the meantime, please test if it's happening with a specific project or all of them. Also, you can try running After Effects in Safe Mode.

    Looking forward to your response.

    Note: Moving this thread from Bugs to Discussions for troubleshooting.

     

    Thanks,

    Nishu

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    4 replies

    sharynm28543592
    sharynm28543592
    Participant
    May 24, 2024 2:18 PM UTC

    I am having the same issue.  All projects.  It's been a nightmare to deliver work. 

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    nishu_kush
    nishu_kushCorrect answer
    Legend
    Mar 14, 2024 8:28 PM UTC

    Please DM me the email ID so we can find the crash report on our end.

    In the meantime, please test if it's happening with a specific project or all of them. Also, you can try running After Effects in Safe Mode.

    Looking forward to your response.

    Note: Moving this thread from Bugs to Discussions for troubleshooting.

     

    Thanks,

    Nishu

    Translate
      amandaah26Author
      Participant
      Mar 14, 2024 2:34 PM UTC

      Yes I did. But I have not heard anything. Should I have by now?

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        Community Manager
        Paul UuCommunity Manager
        Community Manager
        Mar 12, 2024 10:05 PM UTC

        Are you submitting these crashes — including your email address — with the Crash Reporter dialog that appears?

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