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amandaah26
Participant
March 12, 2024
Answered

After Effects 2024 on Mac Sonoma keeps crashing

  • March 12, 2024
  • 4 replies
  • 1233 views

While working on a project, After Effects has crashed about 7 or 8 times between yesterday and today. I cannot pin point what I'm doing when it happens. Some of the time I am moving text around, others its adjustuing keyframes. I have started in Safe Mode, I have started with any plug-ins and nothing has worked. Every option I try, it keeps crashing. 

The alert when it crashes says this:

I have no idea how to fix this. The only third-party plug-in I use is CompSetter.

I'm working on a macOS Sonoma 14.2.1, year 2020

Processor:  3.8 GHz 8-Core Intel Core i7

Graphics:  AMD Radeon Pro 5500 XT 8 GB

Memory: 32GB

 

If anyone has any insight as to what I can do, I would be so greatful! I use After Effects every day for my job and we do not have IT for Macs.

Thanks!

    This topic has been closed for replies.
    Correct answer nishu_kush

    Please DM me the email ID so we can find the crash report on our end.

    In the meantime, please test if it's happening with a specific project or all of them. Also, you can try running After Effects in Safe Mode.

    Looking forward to your response.

    Note: Moving this thread from Bugs to Discussions for troubleshooting.

     

    Thanks,

    Nishu

    4 replies

    sharynm28543592
    sharynm28543592
    Participant
    May 24, 2024

    I am having the same issue.  All projects.  It's been a nightmare to deliver work. 

    nishu_kush
    nishu_kushCorrect answer
    Legend
    March 14, 2024

    Please DM me the email ID so we can find the crash report on our end.

    In the meantime, please test if it's happening with a specific project or all of them. Also, you can try running After Effects in Safe Mode.

    Looking forward to your response.

    Note: Moving this thread from Bugs to Discussions for troubleshooting.

     

    Thanks,

    Nishu

      A
      amandaah26Author
      Participant
      March 14, 2024

      Yes I did. But I have not heard anything. Should I have by now?

        P
        Community Manager
        Paul UuCommunity Manager
        Community Manager
        March 12, 2024

        Are you submitting these crashes — including your email address — with the Crash Reporter dialog that appears?

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