After Effects 22.6 - "Empty Disk Cache" greyed out, can't manually clear

Question

Hi all, I have been trying to solve this issue for days now and I cannot find ANY soultion no matter where I look.

I am trying to empty the disk cache on After Effects, however the option is totally greyed out. I cannot click it, and when I try to clear it manually it has no effect. I have verified that it's the correct folder, as it's the one that's displayed in the disk cache preferences. I've tried everything and I am incredibly frustrated, as this affecting the storage on my computer as a whole, not just AE.

Any help is appreciated. Thanks.

Nolongerinuse238483882 · Accepted Answer

I found th solution this kept happening to me I kept getting a sign in after effects my dish cache was running low on space or full. But when I checked setting it was greyed out, this was happening for weeks or months because I couldn't figure out a solution. But I finally found one. You have to clear you cache files manually

Windows: C: \Users)
‹YourUsername> \AppData \Roaming
Adobe \Common \Media Cache Files
Mac:
/Users/<YourUsername>/Library/ Application
Support/Adobe/Common/Media
Cache Files.
after I did that my clearing my disk started working again and it wasn't greyed out anymore. Hope this helps

Rick Gerard · Answer

When the button is grayed out, it means the disk cache is already empty. Create a comp, all a layer, run a preview, then open Preferences/Media and Disk Cache again, and you should be able to empty the cache.

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