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K
Klavat
Participant
October 29, 2021
Question

After effects 22 keeps crashing at start - third party plugin cause

  • October 29, 2021
  • 2 replies
  • 2027 views

Hello everyone, 

 

I just bought the new macbook pro m1 max (macOs Monterey 12.0.1), installed Creative Cloud, AE 22 was starting just fine.

I tried to re-install my previous plugins, starting with AEJuice https://aejuice.com/ 

 

Unfortunately the app crashes everytime after the install

The thing is I tried to uninstall the plugin and delete all its files but it seems that it still on my computer and I can't figure out how to completely get rid of it...

 

I tried : 

- delete all Aejuice files, following every steps of their "uninstalling" guide

- tried to search through all my mac files names "aejuice" to delete everything

- uninstall and reinstall after 

- delete all cache files in Library common adobe etc...

- install a previous version of after (18)

- uninstall and reinstall all creative cloud

 

I know AE Juice is causings the issue because I installed After Effects Beta, and it launches in a sort of "safe mode" that disables all plugins, and it starts just fine :

And the plugin is in the list of disabled plugins !

 

Anyone has an idea to locate the thing and delete it ? 

 

thanks 

 

This topic has been closed for replies.

2 replies

ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
November 1, 2021

Would you also search and delete these below?

 

/Macintosh HD/Library/LaunchAgents/com.aejuice.notifier.plist
/Macintosh HD/Library/Application Support/AE Juice folder

Y
Yashkovskiy
Known Participant
November 1, 2021

Hi, there,

 

Jacob from AEJuice team here.

 

Sorry for the inconvenience. We've released an update a few days ago which should fix this error.

 

Could you redownload and try again?

 

Here are direct links for the latest plugin version (both After Effects and Premiere Pro):
Windows: https://aejuice.com/pack_manager/AEJuice_Pack_Manager.zip
macOS: https://aejuice.com/pack_manager/AEJuice_Pack_Manager_mac.zip

 

In case it doesn't work, please reach out directly at jacob@aejuice.com

or you can send us a message in live chat on the website aejuice.com 

Please mention that I sent you and one of the developers should take a look.

 

Thanks,

Jacob.

 

 

    J
    jimmyshoe85
    Participating Frequently
    December 5, 2021

    I updated with this plug-in and I am still getting an error where is says the Export MP4 has been installed incorrectly. I deleted all of the files, Unistalled then re-installed After Effects and I am still getting the same message. The application stalls out there and doesn't allow me to open After Effects. 

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