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J
James_-
Participant
April 5, 2023
Answered

After effects 23.3 freezes on initializing media core startup screen then crashes

  • April 5, 2023
  • 10 replies
  • 15958 views

I stopped using after effects for about a month, tried opening it and had this problem, not really sure what could be causing this problem, ive uninstalled after effects and creative cloud as a whole but that did nothing. Ive tried starting in administrator, deleting my preference folder, allowing all adobe software through my firewall. I cant really think of anything else to try so if anyone has any ideas please let me know, if you need more information let me know.
Thanks

 

Title edited by Mod.

    Correct answer James_-

    i just fixed it, i plugged my 1050ti into my pc afew days ago and installed nvidia drivers, i uninstalled those and after effects started up fine, check your drivers that might be your problem aswell

    10 replies

    A
    Andrew25621655uu34
    Participant
    April 16, 2024

    After wasting two entire days of my life and nearly smashing the PC, I fixed it by going to Settings > System > Display > Graphics > Change Default Graphics Settings and turning OFF the Hardware-accelerated GPU Scheduling

    A
    Anandu34029475caot
    Participant
    December 4, 2023

    guys guys i have the answer.....just g to device manager and enable ur graphics cards...they have been disabled thats why affter effects cannot be started..just go and enable them that would completely solve the issue

      nishu_kush
      Community Manager
      nishu_kushCommunity Manager
      Community Manager
      April 12, 2023

      Hi all,

       

      Updating the GPU driver fixed this issue for some users.

      Let us know if that works for you.

       

      Thanks,

      Nishu

        hanifonana23
        hanifonana23
        Participant
        April 26, 2023

        good day, same issue but the difference is i dont have a GPu i use the internal graphic of my MOBO and it worked just fine. as i upgraded it stopped working. and i also have the crash file on my desktop my drivers are all up to date 

          hanifonana23
          hanifonana23
          Participant
          April 26, 2023

          motherboard is a z590 master the process is intel i9 i ordered a new cpu the previous one just stopped working. but in the meantime i have been using the internal graphics Intel HD 750

          AmayIzzzLearning
          AmayIzzzLearning
          Participating Frequently
          April 12, 2023

          I didn't login on After Effects, Premiere Pr, etc for a month because of my exams and when I logged in 2-3 days ago it got stuck at initializing Mediacore and then created a crash file. I'm so annoyed at this point, I'm on trial version and wanna buy it because I wanna learn better editing. But this bug is not letting me login in any of these. I cleared the Mediacore files except the Dummy.txt but It didn't help me at all. 

          J
          Community Manager
          jenkmeister17177426Community Manager
          Jenkmeister
          April 12, 2023

          At least for AE, I'd start by upgrading to AE 23.3, which should be available in CCD. The portion of the crash file the video showed appears to indicate a buffer overrun situation which may have been fixed in the newer AE version. 

          А
          Александр29351985sh3a
          Participant
          April 11, 2023

          Good afternoon. Please tell me, AE does not open. When I go to AE via Creative CD, the wheel spins and then throws it out and a CRASH file is created on the desktop. tried reinstalling, updating, completely deleting Adobe suggestions. but the problem never went away.

            AmayIzzzLearning
            AmayIzzzLearning
            Participating Frequently
            April 13, 2023

            Update the drivers of GPU and restart the pc with windows updates also check if you're GPU driver is perfectly installed. And if you turned off graphics card turn it on before starting the Ae Pr etc 

            nishu_kush
            Community Manager
            nishu_kushCommunity Manager
            Community Manager
            April 10, 2023

            Hi James and Amay29318398zb1b,

             

            Sorry for your issue.

            It could happen due to unsupported/corrupted third-party plug-ins. Please try this: Go to the following location and remove (or move to a different location to keep a backup) all the files and folders except dummy.txt and try to launch After Effects.

            Location on Windows - C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore

            Location on macOS - HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore

            Let us know how it goes.

            Moving this thread from Bugs to Discussions for troubleshooting.

             

            Thanks,

            Nishu

              AmayIzzzLearning
              AmayIzzzLearning
              Participating Frequently
              April 11, 2023

              Hello sir, 

              It's still crashing on same thing as it initializes mediacore and when I opened it after you told me to clear all plugins it gave me same crash file I'll leave this file here. 

              J
              James_-AuthorCorrect answer
              Participant
              April 12, 2023

              i just fixed it, i plugged my 1050ti into my pc afew days ago and installed nvidia drivers, i uninstalled those and after effects started up fine, check your drivers that might be your problem aswell

                J
                James_-Author
                Participant
                April 9, 2023

                Motherboard - asus prime b450 plus
                CPU - amd 5 3600

                GPU - rx 580 pulse 8gb

                RAM - corsair vengeance pro 32gb

                I havent made any hardware changes since the problem started

                AmayIzzzLearning
                AmayIzzzLearning
                Participating Frequently
                April 9, 2023

                Hello, I'm also facing same issue on my ROG Strix G15 and my RTX 3060 drivers are updated. And I have same story as I had exams I took a break from editing for a month and now it doesn't start ( gives same crash file everytime I try to start Ae). 

                 

                F
                fabian_9972
                Participant
                November 11, 2025

                did you ever find a fix?

                 

                nishu_kush
                Community Manager
                nishu_kushCommunity Manager
                Community Manager
                November 11, 2025

                Hi there, 

                 

                I am here to help. Could you share more details on what's happening? Are there any error messages or crash reports?


                Thanks,
                Nishu

                Mylenium
                Mylenium
                Legend
                April 9, 2023

                without any system info we can't tell you much. The usual suspects apply: check your graphics driver and update it, make sure local access to all files and folders is possible and the CC stuff can connect to the Adobe servers.

                 

                Mylenium 

                E
                Elodie28865084x0ka
                Participant
                April 5, 2023

                Bonjour je viens sur ce forum car j'ai un énorme problème concernant AE. 

                Depuis plusieurs mois quand j'ouvre le logiciel il me met sur la page de chargement, puis se bloque et me créer des fichiers sur mon PC en boucle. Obliger d'aller dans le gestionaire des tâches pour qu'il s'arrête.

                J'ai désinstaller toute la suite adobe, j'ai tenté d'aller sur d'autres versions, supprimer les caches.. mais rien n'y fait, le problème persiste.

                 

                Ci-joint une photo de ce qui se produit quand le logiciel se lance. 

                 

                "AfterFX_2023-04-05_100104_DESKTOP-IVT0H6T.crash"

                AmayIzzzLearning
                AmayIzzzLearning
                Participating Frequently
                May 25, 2023

                If you have your GPU turned off then turn it on and update the graphics drivers for the GPU and it will work like it used to do. I faced same issue and went to uninstall Adobe like 3-4 times when I didn't knew it was my GPU 😂. 

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