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BullMedia
Participant
July 5, 2023
Question

After Effects 23.5 crashes continuously

  • July 5, 2023
  • 2 replies
  • 340 views

After effects 23.5 crahes continiously when start working in it.

I am working on iMac Pro 3,2 GHz 8-core Intel Xeon, Radeon Pro Vega 56 8GB videocard.

 

The driver is up to date. macOSX Ventura 13.4.1

I have already uninstall and installed AE again, also previous versions.

There aro no third party plugins involved.

 

The crash even occurs when I'm start working with a blanc composition, type some text and when i try to change the font it craches.

 

I can get an .dpm dump file wich I can't upload but I have it converted to a .pdf file.

What could be the cause of these craches here?

 

 

 

This topic has been closed for replies.

2 replies

nishu_kush
nishu_kush
Legend
June 14, 2024

Did the suggestion above help?

Feel free to reach out. Moving this thread from Bugs to Discussions for now.

 

Thanks,

Nishu

D
Adobe Employee
Douglas_Waterfall
Adobe Employee
July 5, 2023

Please submit the crash report and include your email. Then send your email to me via the private forum message mechanism so I can find the crash report.

 

I am particularly interested in suggestions of font related issues, though I have not seen too many crashes related to applying fonts. Is this all fonts, only some fonts? Variable fonts?

 

Douglas Waterfall

After Effects Engineering

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