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Felix Mack
Felix Mack
Inspiring
August 11, 2023
Question

After Effects 23.6.0 Build 62 won't import QuickTime files with error

  • August 11, 2023
  • 2 replies
  • 2424 views

Currently I have issues importing certain quicktime files into AE 23.6.0 Build 62 on an m1ultra mac studio ventura 13.4.1 

I've had a similar issue in a previous build of AE on an intel imac, that was resolved with a newer build. 

 

It has the following error:

 

Encountered errors while importing selected items.

 

1) After Effects error: could not open source file. Pleasecheck that file exists with correct permissions.

2) After Effects error: file '*filename' cannot be imported - this 'MooV' file is damaged or unsupported.

 

However, these mov files open fine in quicktime player and Media Encoder also has no problems.

This topic has been closed for replies.

2 replies

JohnColombo17100380
Community Manager
JohnColombo17100380Community Manager
Community Manager
August 14, 2023

Hi @Felix Mack,

Could you try cleaning the media cache via Preferences > Media & Disk Cache > Conformed Media Cache > Clean Database & Cache? It sounds like there may be cached data that is interfering with the import.

 

Cheers,

- John, After Effects Engineering Team  

    Felix Mack
    Felix MackAuthor
    Inspiring
    August 14, 2023

    Thanks, I tired that, but the error remains. For some reason it's only having issues with .mov Prores files. The MP4 is fine.

    To add some more detail, these were originally online only files from dropbox, so the error makes total sense while they are just a local alias file, but once they are synced to the local drive, I would hope they would import fine.

      nishu_kush
      Community Manager
      nishu_kushCommunity Manager
      Community Manager
      August 16, 2023

      Hi Felix Mack,

       

      Are you able to import the file if you rename it or save it to a different folder/location which is not synced with a cloud?

      Let us know.

       

      Thanks,

      Nishu

        Felix Mack
        Felix MackAuthor
        Inspiring
        August 11, 2023

        The same files import fine on an intel imac 5k on AE 23.5.0 (build 52)

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