Inspiring

Question

After Effects 23.6 crashing and freezing my whole Ventura Macbook

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Since 23.6 I'm getting multiple crashes per day, on different projects.

16 inch 2019, 2.6 GHz 6-Core Intel Core i7

Ventura

These are super ugly crashes and they're ruining my deadlines.

Crash

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nishu_kush

Legend

Are you still having the issue? Let us know.

I am moving this thread from Bugs to Discussions for now.

Thanks,

Nishu

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EstebeeAuthor

Inspiring

Yes, of course this is still happening. That's an amazing way to reduce bugs - just call them a 'discussion'.

Why bother with devs when you can just rename bugs away? lol.

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EstebeeAuthor

Inspiring

..oh, I should point out that I recently my Mac OS because I was getting frequent low RAM memory. So, I had new and unusual low RAM memory' alerts on version 23. In desperation I tried upgrading my Mac OS in case that would help, and that's made it worse by now suffering crashes.

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EstebeeAuthor

Inspiring

Hello Jenkmeister.

Various things - moving keyframes, selecting layers, importing shapes from AI. No pattern in terms of actions.

There is no crash report to submit because the whole macbook gets frozen, and have to hard restart the machine. I assume the logging will suffer same issue - but I'll do a quick google to find out how to switch it on and review.

No new plugins or updated plugins, no.

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jenkmeister17177426

We'll need some info from you.

What steps are you taking that lead up to the crash?

Are you submitting the crash report with your forums email after the crash?

Do you know how to enable logging in AE and send us the log?

Have you installed any new plugins or updated plugins recently?

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