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Thaumar
Thaumar
Inspiring
Oct 27, 2023 7:21 PM UTC
Question

After Effects 24.0.1 is crashing while working

Just selecting a layer in a comp is enough to crash After Effects.
Also selecting an effect in the effects panel can turn After Effects in a flashing frenzy.
After Effects seems broken on the most basic level...

 

Mac Studio Ultra 128GB, macOS 12.7, 32bit OCIO ACES workflow

 

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    15 replies

    Aljosa3544561043pl
    Participant
    Mar 22, 2024 10:42 AM UTC

    Ok I thought I was going crazy. Same here random insta-crash every couple of minutes, sometimes it will last 10-20 min before crash, sometimes it will crash as soon as I click on something in one of the UI panels.

    No custom UI, I've also tried safe mode and have 95% of plugins disabled now but same sh**. Quadro a5000, 128gb ram etc etc etc...current projects are tiny, too

    Like...HOW do you manage to do this?

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      edwardz84845479
      Inspiring
      Jun 12, 2024 2:09 PM UTC

      Same issue, cant even add an effect without a random crash

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      Community Manager
      jenkmeister17177426Community Manager
      Jun 12, 2024 3:41 PM UTC

      When AE does crash, do you get a crash report dialog? If so, can you make sure to enter your email address (the one associated to this forums account) and submit the report, then post back here. We can look  up the crash to see what is going on.

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      kismet2k19
      kismet2k19
      Participant
      Mar 13, 2024 4:59 AM UTC

      I just want to come and say I'm dealing with this exact same thing. It's insane how you have a beast of a computer and yet are still dealing with crashes. I have 32 GB ram on an MBP. I have never had this issue two years ago. I am very frustrated with Adobe it's like everything of theirs is broken.

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      Community Manager
      jenkmeister17177426Community Manager
      Mar 13, 2024 3:25 PM UTC

      If you can, try out the 24.4 Beta that is available to download in CCD. It has some fixes related to comp/effects panel selection that might fix your issue. 

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      Stoyan30634397uiqp
      Participant
      Dec 8, 2023 12:18 PM UTC

      Same - Win 11 . Movig text, selecting layers, it feels like made of glass

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        Community Manager
        jenkmeister17177426Community Manager
        Dec 8, 2023 4:05 PM UTC

        @Stoyan30634397uiqp Can you share more of repro steps, or a video of what's happening? Do you get a crash report dialog after AE stops working? We have millions of sessions succeeding every day, so it sounds more like a system specific issue so we'll need more info to be able to help.

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        Stoyan30634397uiqp
        Participant
        Dec 8, 2023 4:11 PM UTC

        No, i don't have time to do this. I'm in the middle of production and the issue is annoying. It reversed to 2024.1 and seems more stable but crashed on fast box blur and I wanted to disable it. .....  Thinking about it it started with the latest win update ... 

        I will try to gather some logs.

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        Thaumar
        ThaumarAuthor
        Inspiring
        Oct 27, 2023 8:44 PM UTC

        still I sometimes get the flashing interface when selecting an effect in the Effects Control panel, so that one doesn't seem related to the Audio Panel being on.

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          nishu_kush
          nishu_kush
          Legend
          Dec 8, 2023 2:58 PM UTC

          Do you get the flashing even if the third-party plug-ins are disabled? Also, are you getting issues in new projects as well or is this the only project that creating problems?

          Let us know.

          Note: Moving this thread from Bugs to Discussions for troubleshooting.

           

          Thanks,

          Nishu

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          Thaumar
          ThaumarAuthor
          Inspiring
          Oct 27, 2023 8:27 PM UTC

          Just tried in Safe Mode, result is the same, AE crashes when selecting the layer.

          So I tried disabling every third party UI script and panels and extentions, but it made no difference. Selecting the default layout does seem to work, so next I looked at the first party panels. And after some testing and crashing I found that turning off the Audio panel stops the crashing (so far). So there might be a problem with the After Effects Audio panel...

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          artistic_warmth154A
          Participant
          Mar 1, 2024 12:54 PM UTC

          Exaclty the same with me....

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          Community Manager
          jenkmeister17177426Community Manager
          Oct 27, 2023 7:25 PM UTC

          It looks like you have a number of third-party script UI/panels installed - I don't know how many of those have been validated to work on AE 24.* at this time. Can you reverting to a default workspace with just built-in panels and see if that helps? 

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