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Mikkel317518799fc0
Participant
May 15, 2024 11:55 AM UTC
Answered

After Effects 24.4 keep crashing! Windows 11

After the latest update After Effects have become pretty much useless. I haven't been able to work with the program since monday. It keeps crashing at the startscreen, sometimes it goes through to the homescrren and when freezes, becomes unreachable, and when I have to go to Taskmaster to shut it down. 

 

I don't get a pop up telling me something. I have tried all the usual /Safemode, delete preferences, downgrade, Beta etc. But nothing is working. The one time only, that I was able to do someting in it, the program crashes when I try to save/export the project. 

 

My machine is way over the minimum requirements,  and Trend Micro/Open GL is not the case.

 

This Isn't the first time, Adobe! It is really, really frustrating that there keeps coming updates, that to me, feels like a Betatest.

 

My clients and colleagues can't keep waiting on this. What to do? And why, Adobe, why?

    ToolfarmJP
    ToolfarmJPCorrect answer
    Community Expert
    May 16, 2024 4:58 AM UTC

    Have you uninstalled After Effects by Adobe CC cleaner and reinstalled? Would you also try to update the graphic card driver if you are a Windows user?

     

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    6 replies

    Mikkel317518799fc0Author
    Participant
    May 21, 2024 11:17 AM UTC

    Is there any other suggestions on this subject. I haven't been able to work in after effects for almost two weeks now. I keeps freezing on start up screen without any log or popup regarding the issue. The two or three time a day, I am actually coming through to using the program, it intantly freezes, when I open a file, or start a new one from scratch...

     

    I can see, that I am not the only one struggling on windows, I have tried everything including CC Cleaner!!!

     

    I can't work right now, now on the second week!

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      Magnus_Thielsen
      Magnus_Thielsen
      Participant
      Jun 26, 2024 2:53 PM UTC

      My colleagues and I have exactly the same problem. and we have had problems with AE for almost a year. We're working on new workstations from HP with RTX graphics cards and win 11. Adobe does not take their responsibility seriously, unfortunately.

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      Mikkel317518799fc0Author
      Participant
      Jun 27, 2024 7:11 AM UTC

      Hi @Magnus_Thielsen 

       

      Nope, they are really not taking any responsibility, either on the products or the support. It really isn't okay as the marketleaders that they are.

       

      Anyway, Magnus. I found a way to make my After effects somewhat stable, after war too long time trying anything. If you right click on the After effects icon, go to properties. Find the compability-tab and in there set the compability to windows 8, and turn off fullscreenoptimizing. I don't now exactly why, but this make my program start up without any issues, and I am able to actually get some work done... I have attached some screendumps in danish here.

       

      I am crossing my fingers that this might help you guys too. But Adobe works in mysterious way!  

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        ToolfarmJP
        Community Expert
        ToolfarmJPCommunity ExpertCorrect answer
        Community Expert
        May 16, 2024 4:58 AM UTC

        Have you uninstalled After Effects by Adobe CC cleaner and reinstalled? Would you also try to update the graphic card driver if you are a Windows user?

         

        Translate
          Mikkel317518799fc0Author
          Participant
          May 16, 2024 6:54 AM UTC

          Hi Toolfarm

           

          Thanks for the answer.

           

          Yes, I have tried to uninstall via CC cleaner without any difference in it beeing stable. And all drivers are updated, and studiodrivers.

           

          I have found a somewhat stable solution in downgrading to 24.1.0 (build 78), but that said, it still have issues regarding startup, and random freezes. Just fewer than before...

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