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M
Mikkel317518799fc0
Participant
May 15, 2024
Answered

After Effects 24.4 keep crashing! Windows 11

  • May 15, 2024
  • 2 replies
  • 3028 views

After the latest update After Effects have become pretty much useless. I haven't been able to work with the program since monday. It keeps crashing at the startscreen, sometimes it goes through to the homescrren and when freezes, becomes unreachable, and when I have to go to Taskmaster to shut it down. 

 

I don't get a pop up telling me something. I have tried all the usual /Safemode, delete preferences, downgrade, Beta etc. But nothing is working. The one time only, that I was able to do someting in it, the program crashes when I try to save/export the project. 

 

My machine is way over the minimum requirements,  and Trend Micro/Open GL is not the case.

 

This Isn't the first time, Adobe! It is really, really frustrating that there keeps coming updates, that to me, feels like a Betatest.

 

My clients and colleagues can't keep waiting on this. What to do? And why, Adobe, why?

    Correct answer ToolfarmJP

    Have you uninstalled After Effects by Adobe CC cleaner and reinstalled? Would you also try to update the graphic card driver if you are a Windows user?

     

    2 replies

    M
    Mikkel317518799fc0Author
    Participant
    May 21, 2024

    Is there any other suggestions on this subject. I haven't been able to work in after effects for almost two weeks now. I keeps freezing on start up screen without any log or popup regarding the issue. The two or three time a day, I am actually coming through to using the program, it intantly freezes, when I open a file, or start a new one from scratch...

     

    I can see, that I am not the only one struggling on windows, I have tried everything including CC Cleaner!!!

     

    I can't work right now, now on the second week!

      Magnus_Thielsen
      Magnus_Thielsen
      Participant
      June 26, 2024

      My colleagues and I have exactly the same problem. and we have had problems with AE for almost a year. We're working on new workstations from HP with RTX graphics cards and win 11. Adobe does not take their responsibility seriously, unfortunately.

      M
      Mikkel317518799fc0Author
      Participant
      June 27, 2024

      Hi @Magnus_Thielsen 

       

      Nope, they are really not taking any responsibility, either on the products or the support. It really isn't okay as the marketleaders that they are.

       

      Anyway, Magnus. I found a way to make my After effects somewhat stable, after war too long time trying anything. If you right click on the After effects icon, go to properties. Find the compability-tab and in there set the compability to windows 8, and turn off fullscreenoptimizing. I don't now exactly why, but this make my program start up without any issues, and I am able to actually get some work done... I have attached some screendumps in danish here.

       

      I am crossing my fingers that this might help you guys too. But Adobe works in mysterious way!  

        ToolfarmJP
        Community Expert
        ToolfarmJPCommunity ExpertCorrect answer
        Community Expert
        May 16, 2024

        Have you uninstalled After Effects by Adobe CC cleaner and reinstalled? Would you also try to update the graphic card driver if you are a Windows user?

         

          M
          Mikkel317518799fc0Author
          Participant
          May 16, 2024

          Hi Toolfarm

           

          Thanks for the answer.

           

          Yes, I have tried to uninstall via CC cleaner without any difference in it beeing stable. And all drivers are updated, and studiodrivers.

           

          I have found a somewhat stable solution in downgrading to 24.1.0 (build 78), but that said, it still have issues regarding startup, and random freezes. Just fewer than before...

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