Skip to main content
Célestin90
Célestin90
Inspiring
October 9, 2023
Question

After effects 24 png error

  • October 9, 2023
  • 2 replies
  • 261 views

Hello, 

 

Since after effects 24, i can't import png or read png, only jpeg

 

My workstation : 
Mac pro 2019
Ventura

    This topic has been closed for replies.

    2 replies

    Célestin90
    Célestin90Author
    Inspiring
    October 9, 2023

    It's all the .png files so I don't know if is usefull to send you a png files

    nishu_kush
    nishu_kush
    Legend
    October 9, 2023

    Hi Célestin90,

     

    We can get it checked.

    Could you share a screenshot of the error that you get? Also, can you try running After Effects in Safe Mode and see if that enables you to import the PNG?

    Looking forward to your response.

    Note: Moving this thread from Bugs to Discussions for troubleshooting.

     

    Thanks,

    Nishu

    P
    Community Manager
    Paul UuCommunity Manager
    Community Manager
    October 9, 2023

    Not able to reproduce this issue here.

    Could you attach one of the .png files you are unable to import?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices