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Célestin90
Inspiring
October 9, 2023
Question

After effects 24 png error

  • October 9, 2023
  • 2 replies
  • 261 views

Hello, 

 

Since after effects 24, i can't import png or read png, only jpeg

 

My workstation : 
Mac pro 2019
Ventura

This topic has been closed for replies.

2 replies

Célestin90
Inspiring
October 9, 2023

It's all the .png files so I don't know if is usefull to send you a png files

nishu_kush
Legend
October 9, 2023

Hi Célestin90,

 

We can get it checked.

Could you share a screenshot of the error that you get? Also, can you try running After Effects in Safe Mode and see if that enables you to import the PNG?

Looking forward to your response.

Note: Moving this thread from Bugs to Discussions for troubleshooting.

 

Thanks,

Nishu

Community Manager
October 9, 2023

Not able to reproduce this issue here.

Could you attach one of the .png files you are unable to import?