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Participant
May 9, 2020
Question

After Effects

  • May 9, 2020
  • 2 replies
  • 487 views

I wonder why I can't open After Effects?

This error appears!!!!

 

 

 

  

 

 

This topic has been closed for replies.

2 replies

nishu_kush
Community Manager
Community Manager
May 14, 2020

Hi there,

 

Sorry for the crash issue with After Effects. As Mylenium mentioned, we'd need more information to troubleshoot this issue properly.

  1. What are your system specifications (CPU, GPU, RAM, OS)?
  2. Were you able to launch After Effects before? Have you made any changes to your system recently like install a new program or a font?
  3. What's the exact version of After Effects: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-re-using/td-p/9972137?page=1

Try validating and removing the faulty fonts using Font Book: https://support.apple.com/en-in/guide/font-book/fntbk1000/mac

Let us know how it goes.

 

Thanks,

Nishu

Mylenium
Legend
May 9, 2020

Without any system information we can't really tell you anything. For all intents and purposes "Unknown" means what it says and without a bit of context even we can't guess.

 

Mylenium