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J
julier50454611
Participant
May 30, 2018
Question

After Effects Alert - the file doesn't exist

  • May 30, 2018
  • 2 replies
  • 4134 views

Bonjour, Hi,

J'ai un probleme avec AE. on vient de me mettre la version 2018 et lorsque j'essaye d'ouvrir mes fichiers, un message apparait :  AE Alerte - le fichier XXX n'existe pas!

Que faire? Apparement je dois pouvoir l'ouvrir depuis AE en faisait "ouvrir" et lorsque j'essaye d'ouvrir sur premiere pro, cela ne fonctionne pas bien.

Merci de m'aider, je suis désespérée....

Julie

    This topic has been closed for replies.

    2 replies

    Dave_LaRonde
    Dave_LaRonde
    Inspiring
    May 30, 2018

    As Mylenium writes, it could be anything.  We don't have enough information to know.

    Since Adobe software is becoming more and more difficult to troubleshoot, I recommend that you revert to the previous version that worked for you. 

    If you absolutely, positively MUST have the new features, or if you are being forced to update, I wish you good luck in the troubleshooting process.

    Mylenium
    Mylenium
    Legend
    May 30, 2018

    Nobody can tell you anything without system information and critical details like where you store your files, what they are named, what types.

    Mylenium

    J
    julier50454611Author
    Participant
    May 30, 2018

    HI Mylenium,

    It is the first time I requested help, so I am not familiar with all info i have to provide!

    The file are stored on a folder on my computer. The folder name is "L-C" , I originally had L&C but I changed it.

    The files were AE 2017 and I switch today to AE2018.

    The name of the file I cannot open is the type of "Joaquim.aep"

    I tried with any files, and it is not working. But if go from AE, open a file, it works!

    I am on Windows 7 enterprise.

    I hope this helps!

    Rameez_Khan
    Rameez_Khan
    Legend
    June 12, 2018

    Hi Julie,

    Do you still need help with this?
    Let us know.

    Rameez

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