After Effects and Premiere Pro 25 versions - Instantaneous Crash when importing clips

Question

I have not used After Effects or Premiere Pro for about two months.

The software is completely updated.

I opened After Effects to import some clips for what I thought would be some quick work.

Unfortunately, After Effects was behaving erratically; it told me that it would have to disable 3d because my video card was not compatible. It then failed to load or display clips added to a composition and then crashed.

I assumed, as has happened so often in the past, that I needed to update my graphics drivers.

I updated my drivers, restarted the system, and ran After Effects.

Same startup complaint; now, however, After Effects crashes immediately upon importing a clip.

I uninstalled all of my plugins. I uninstalled After Effects and reinstalled. Same issue.

I ran After Effects in Safe Mode. Different error number, same issue.

I am using two nvidia Titan RTX video cards connected via NVLink, each with 24gb of VRAM. My system has 128gb of RAM. These are the same video cards I have been using with Adobe CC for the last six years at least.

I literally cannot work on anything right now. I cannot open or work on anything in After Effects or Adobe Premiere Pro without instant crashes after loading clips.

The clips in question were motion graphics work I created using After Effects, produced by After Effects.

I have tried safe mode, resetting preferences, uninstalling plugins, uninstalling After Effects, installing and re-installing the video card drivers (I use the Nvidia Studio Drivers).

I will also add that I had no 3d layers in the compositions. I was creating a composition directly from a video clip.

I cannot use these two applications which are central to my work.

Any assistance is appreciated.

My OS is Windows 10. All current updates have been applied.

Thank you in advance for any assistance you can provide.

RP_Schmidt · Accepted Answer

Did you ever solve this?Hello adamscarf, I did end up resolving it with the assistance of an Adobe tech. In the end, it was my GPUs. I had two Titan RTX cards running with nvlink (a more advanced version of SLI). Once I removed the nvlink, both programs worked normally. In the end, the blame falls squarely on Nvidia. They changed something in a driver update that affected how SLI communications worked (or didn't work, as it turns out).

RP_Schmidt · Answer

This is incredible.

I have uninstalled After Effects and Premiere Pro and removed every After Effects and Premiere pro folder from my system.

I have uninstalled every Maxon version on my system.

I have uninstalled and reinstalled the nvidia Studio drivers.

After reinstalling After Effects, despite the fact that there is nothing remaining of After Effects on my system, somehow, it still knows it crashed the last time I used it.

And of course, it continues to crash immediately after creating a composition.

I have been subscribed to Adobe CC since it released and I have never had an issue like this.

For all its money and market share, why is Adobe unable to rebuild After Effects so that it can actually use the GPU effectively?

More importantly, why is it so sensitive that if the display driver is a single digit behind the latest driver, it fails to run properly?

It's ridiculous.

Meanwhile, they are spending millions on AI that no creative wants or needs.

Please, return your focus to your core product line... in particular, the apparently abandoned After Effects.

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