After Effects Can't Continue

I've been at this for weeks. My After Effects does not open. The error it gives is:

"After Effect can't continue: unexpected failure during application startup"

I have uninstalled and reinstalled. Cleaned all fonts on mac. Updated mac. Updated every Adobe CC program.

I have talked to Adobe support three times. They took over my computer three times and could never

fixed it. (They even sent me to Apple support once.) I have clean uninstalled all of Adobe CC, used the cleaner tool,

deleted all extra files (as instructed by Adobe Support) and reinstalled. Same error message.

Mac info:

iMac (Retina 5k, 27 inch 2015)

OS X Yosemite version 10.10.5

16GB memory installed

3.3 GHz processor

This topic has been closed for replies.

Participant

I have the same error. Did you manage to find a solution?

Participant

No, not yet. And neither had Adobe it seems...

Legend

Hi Brando,

I can escalate your case. PM me your Adobe ID, phone number, region, and best time to call. I'll do my best to help.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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