After Effects can't continue: The Common Extensibility Platform (CEP) Suite

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URGENT HELP REQUIRED PLEASE - AFTER EFFECT WILL NOT OPEN
I have uninstalled and reinstalled, followed suggestions on the Dicussion forum and still no luck.

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nishu_kush

Legend

If you're on Windows, try running After Effects as administrator (right-click After Effects icon and select Run as administrator).

Let us know the outcome.

Thanks,
Nishu

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wendys7365507Author

Participant

Running on a Mac but will let you know if I get this fixed - thank you

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David.Arbor

Community Manager

Hi there, can you follow these instructions for your OS to see if your permissions are incorrectly set? https://helpx.adobe.com/x-productkb/multi/preferences-folder-read-only-error.html

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wendys7365507Author

Participant

Thanks for the info - I will recheck the permissions and see if that is the issue.
I did try that before but it didn't work.

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