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thodorismarkou
Participant
March 5, 2026
Question

After Effects Can't Continue: Unexpected Error (MacOS)

  • March 5, 2026
  • 3 replies
  • 66 views

I was working fine until last Friday. Then it was the weekend, I didn't touch the Mac, and on Monday morning I get this fine error message from AE.

 

 

This is on a MBP M4 Pro, 24GB RAM, MacOS Tahoe (latest version), a fine machine that is working properly on anything (Premiere, etc), and was working properly with AE until three days ago.

 

Nothing changed from the time AE was working to the time AE decided to throw this error and stop working. No new files, no new plugins, no new installations.

 

Contacted Adobe support, allowed remote control, the support guy spent an hour trying to change folder permissions all over the place, nothing happened. All permissions seemed proper (that is, my user had R+W permissions on most of the folders, and “system” had R+W permissions on other folders that I guess just need system permissions). Nothing seemed out of place.

 

Cleared everything, removed AE version 26, rolled back to 25.6. still the same message. I followed every article I found online, checked AE Preferences folder, checked Application Support, checked Application/AE26, checked the plugins folder, removed all plugins (basic stuff from aescripts+plugins, have had these plugins for years, no new versions recently), still the same message.

 

Went on my Windows 11 machine, AE works fine there. Went back to MacOS, all other Adobe applications work fine (Bridge, Acrobat, Photoshop, Premiere Pro), it’s only AE that refuses to budge.

 

Any help with this?

    3 replies

    Annabelle190
    Participating Frequently
    March 18, 2026

    This unexpected error on macOS is usually related to the disk cache or a corrupted preferences file. Try clearing your Media Cache under Preferences > Media & Disk Cache first. If that doesn't work, holding Cmd + Option + Shift while starting After Effects to reset preferences often fixes these "unexpected" crashes.

    ToolfarmJP
    Community Expert
    Community Expert
    March 13, 2026

    Would you try to launch After Effects by sudo open command on Terminal.app?

    Community Expert
    March 6, 2026

    You may want to consider using the Adobe Cleaner Tool. However you’d have to re-install all Adobe apps afterwards. Here’s a link with more information. https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud-cleaner-tool.html

    thodorismarkou
    Participant
    March 6, 2026

    I did use it, only to clear AE.

    You believe that I should uninstall all Adobe apps?

    nishu_kush
    Legend
    March 13, 2026

    Have you installed any new fonts recently? If yes, try removing them and see if that helps.

    Let us know how it goes.

     

    Thanks,

    Nishu