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mohamedt39176836
mohamedt39176836
Inspiring
July 15, 2018
Answered

After Effects can’t continue: unexpected failure during application startup

  • July 15, 2018
  • 4 replies
  • 6537 views

I'm confused after updating AE to the latest version .
a I can't launch it and i face these following issues even if I tried many times to delete and reinstall it but It won't launch :
jxDNBGU.jpg
bo4ceI7.jpg
And finally it shows this :
jioqN5A.jpg

    Correct answer mohamedt39176836

    The problem was in the new beta unicode settings of Windows 10 , I've checked new beta unicode system .
    Now it's worked after i unchecked it and restarted the pc.

    4 replies

    D
    de winkelried
    Participant
    January 18, 2020

    Yes this worked on my DELL laptop Win10 ! Thank you Mohamed.

    mohamedt39176836
    mohamedt39176836AuthorCorrect answer
    Inspiring
    July 15, 2018

    The problem was in the new beta unicode settings of Windows 10 , I've checked new beta unicode system .
    Now it's worked after i unchecked it and restarted the pc.

      Kyle Hamrick
      Community Expert
      Kyle HamrickCommunity Expert
      Community Expert
      July 16, 2018

      Glad it worked out!

        Kyle Hamrick
        Community Expert
        Kyle HamrickCommunity Expert
        Community Expert
        July 15, 2018

        Have you tried resetting your preferences? Click the icon to start AE, then hold

        Cntl+Alt+Shift (Windows) or Cmd+Opt+Shift (Mac)

        You'll get a dialogue asking if you want to reset your preferences. Choose yes/ok. Does this fix the issue?

        If no,
        Are you running a non-English version of AE, by any chance?
        Do any of your drives have a special character as part of the drive name?

        Let me know if any of this helps!

        mohamedt39176836
        mohamedt39176836Author
        Inspiring
        July 15, 2018

        Yeah I've tried to clean it , my drive name has no special character .
        No I'm using English version supporting Arabic , that's it.

          B
          Community Expert
          Byron CortezCommunity Expert
          Community Expert
          July 15, 2018

          Just when you click to open Ae, press Ctrl + Shift - Alt and then press OK in the next dialog box to clear the factory preferences of the application. That could solve your issue.

          Byron.
            mohamedt39176836
            mohamedt39176836Author
            Inspiring
            July 15, 2018

            No , it doesn't work

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