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mohamedt39176836
mohamedt39176836
Inspiring
Jul 15, 2018 4:50 PM UTC
Answered

After Effects can’t continue: unexpected failure during application startup

I'm confused after updating AE to the latest version .
a I can't launch it and i face these following issues even if I tried many times to delete and reinstall it but It won't launch :
jxDNBGU.jpg
bo4ceI7.jpg
And finally it shows this :
jioqN5A.jpg

    mohamedt39176836
    mohamedt39176836Correct answer
    Inspiring
    Jul 15, 2018 9:58 PM UTC

    The problem was in the new beta unicode settings of Windows 10 , I've checked new beta unicode system .
    Now it's worked after i unchecked it and restarted the pc.

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    8 replies

    de winkelried
    Participant
    Jan 18, 2020 3:21 PM UTC

    Yes this worked on my DELL laptop Win10 ! Thank you Mohamed.

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    mohamedt39176836
    mohamedt39176836AuthorCorrect answer
    Inspiring
    Jul 15, 2018 9:58 PM UTC

    The problem was in the new beta unicode settings of Windows 10 , I've checked new beta unicode system .
    Now it's worked after i unchecked it and restarted the pc.

    Translate
      Kyle Hamrick
      Community Expert
      Kyle HamrickCommunity Expert
      Community Expert
      Jul 16, 2018 1:39 AM UTC

      Glad it worked out!

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        Kyle Hamrick
        Community Expert
        Kyle HamrickCommunity Expert
        Community Expert
        Jul 15, 2018 7:16 PM UTC

        Have you tried resetting your preferences? Click the icon to start AE, then hold

        Cntl+Alt+Shift (Windows) or Cmd+Opt+Shift (Mac)

        You'll get a dialogue asking if you want to reset your preferences. Choose yes/ok. Does this fix the issue?

        If no,
        Are you running a non-English version of AE, by any chance?
        Do any of your drives have a special character as part of the drive name?

        Let me know if any of this helps!

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        mohamedt39176836
        mohamedt39176836Author
        Inspiring
        Jul 15, 2018 9:26 PM UTC

        Yeah I've tried to clean it , my drive name has no special character .
        No I'm using English version supporting Arabic , that's it.

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          Community Expert
          Byron CortezCommunity Expert
          Community Expert
          Jul 15, 2018 7:15 PM UTC

          Just when you click to open Ae, press Ctrl + Shift - Alt and then press OK in the next dialog box to clear the factory preferences of the application. That could solve your issue.

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          Byron.
            mohamedt39176836
            mohamedt39176836Author
            Inspiring
            Jul 15, 2018 9:27 PM UTC

            No , it doesn't work

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