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kaczorefx
Known Participant
June 19, 2015
Question

After Effects CC 2015 keeps crashing

  • June 19, 2015
  • 6 replies
  • 13287 views

It crashes every single time I:

- delete an item from project panel

- delete a layer from a comp

- close the project

- exit AE

It seems the crash occurs whenever AE is trying to flush the displayed image cache, whenever it needs to refresh the view after something is deleted.

It does not crash when I change things in comp or add layers - just when I delete them.

Abyone else experiencing this?

    This topic has been closed for replies.

    6 replies

    youfoundlost
    youfoundlost
    Participating Frequently
    March 20, 2017

    I know your problem as this has happened to me!

    All you need to do is go to Adobe help chat(Adobe Support)

    And let them share your screen!

    They should fix it for you!

    Epic Derpy
    Epic Derpy
    Participant
    July 10, 2016

    I get exactly the same problem, I've had to keep working with it and i've built up several dozens of useless layers that I can't delete. Its getting to the stage where it's unbearably discouraging to work with. PLEASE FIX ADOBE!

    Radeon Software Version - 16.6.1

    Radeon Software Edition - Crimson

    Graphics Chipset - AMD Radeon R9 200 Series

    Memory Size - 2048 MB

    Memory Type - GDDR5

    Core Clock - 1100 MHz

    Windows Version - Windows 8.1 (64 bit)

    System Memory - 16 GB

    CPU Type - Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz

    After Effects Cache folders have been directed to separate internal hard drive (not on C) This is also where the Program files are stored.

    F
    fl2k
    Participating Frequently
    July 25, 2017

    lol, it's cuz ur pc is cheap just like mine xd

    all i did was buy more RAM and a SSD, and overclocked everything more than it should be...  And it runs better now.

    montanageek
    montanageek
    Participant
    September 3, 2015

    Having the exact same issues using the newest versions of Element 3D and AE2015.  Running on Yosemite 10.10.5

    Mac Pro 5,1.  2.66 Ghz 2x 6 core

    48GB RAM

    NVidia K4000 Graphics Card

    F
    fl2k
    Participating Frequently
    July 25, 2017

    ur using a mac that's why it aint working.

    Taxisky
    Taxisky
    Participant
    August 22, 2015

    I got the same issue, constantly get crazing when render.

    The way around as for now is output it to Media Endcoder.

    Hope very soon that a update will come along to cc2015.

    sherylchung86
    sherylchung86
    Participant
    July 31, 2015

    Hi,

    I'm having the same crashing issue after I updated after effects cc 2014 to 2015 version. The software crashes when rendering compositions with Element 3D in it (same project file doesn't crash on my old PC).  I'm using the Mac Pro with windows 8.1 installed on it:

    ProcessorIntel(R) Xeon(R) CPU E5-1620 v2 @ 3.70GHz, 3701 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/DateApple Inc. MP61.88Z.0116.B11.1501071126, 07/01/2015
    AMD FirePro D300 (FireGL V)

    Installed Memory : 32 GB

    On a separate note, the preview rendering speed was much faster on my older machine which had a K4000 Nvidia on it compared to new Mac Pro which has 2 x AMD FirePro D300 on it.  It would be great if you guys could make after effects work smoother with AMD cards.

    Thanks,

    Sheryl

    Szalam
    Community Expert
    SzalamCommunity Expert
    Community Expert
    July 31, 2015

    On a separate note, the preview rendering speed was much faster on my older machine which had a K4000 Nvidia on it compared to new Mac Pro which has 2 x AMD FirePro D300 on it.  It would be great if you guys could make after effects work smoother with AMD cards.

    If the projects you're talking about are using Element 3d, that's actually something to talk to the Video Copilot team about. After Effects doesn't use the GPU for anything (well, it uses it to accelerate the ray-traced renderer, but that's a deprecated tool that's being made obsolete by the inclusion of Cinema 4D for free with After Effects).

    If your projects aren't using Element, it has nothing to do with the GPU whatsoever (unless you're using the ray-traced renderer).

    GPU (CUDA, OpenGL) features in After Effects

    Mylenium
    Mylenium
    Legend
    June 20, 2015

    Nobody can tell you anything without proper system info or other technical details like the actual crash logs or proper project details. While CC 2015 certainly is a pain, crashes tend to have specific causes and may be specific to your configuration.

    Mylenium

    K
    kaczorefxAuthor
    Known Participant
    June 22, 2015

    Where do I find crash logs?

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