Skip to main content
S
sophiei2454627
Participant
April 19, 2021
Question

After Effects CC 2021 keeps crashing and 'Unknown Exception' pop up

  • April 19, 2021
  • 1 reply
  • 453 views

My After Effects keep crashing after I have a pop up with 'Unknown Exception', especially when I change my font. This is really frustrating and has only started happening. Does anyone know why and how I can resolve this?

This topic has been closed for replies.

1 reply

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
April 19, 2021

Hi Sophie,

 

Sorry for your issue.

Could you share more details on when do you get this error? Is there anything specific that triggers it? Also, do you see any crash report: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-re-using/td-p/9972137 

Looking forward to your response.

 

Thanks,

Nishu

    S
    sophiei2454627Author
    Participant
    April 26, 2021

    Hi Nishu,

     

    Thanks for getting back to me. It seems to only ever be triggered when I edit text and attempt to change the font/colour/font weight. Sometimes it never happens and sometimes it happens all the time and keeps crashing, with After Effects needing to close.

     

    Thanks,

     

    Sophie

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    May 1, 2021

    Thanks for the additional details, Sophie.

    It could be the font that you're using in the project. Could you try removing that font and see if that helps. You could also try validating fonts and removing the faulty ones. Here's how: https://support.apple.com/en-in/guide/font-book/fntbk1000/mac 

    Let us know how it goes.

     

    Thanks,

    Nishu

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices