Inspiring

Answered

After Effects CC Wacom pen pressure problem...

Forum|Forum|9 years ago
July 4, 2016
13 replies
16414 views

Hello Experts 🙂

I am having a problem with the paint function in After Effects CC 2015.3 when using a Wacom tablet. Basically the pen pressure is not working.

Please note, this is only happening in After Effects, Photoshop and illustrator are fine with Wacom pressure sensitivity and are working as expected.

So far I have:

• Deleted and re-installed the Wacom drivers - No effect.

• Trashed After Effects Prefs 😞 - No effect

• Tried a new wacom - Still the same

• Tried new pen - still the same

OS: I'm on a new (late 2013) Mac Pro running OS X El Capitan

Device: Tablet is a Wacom intros Pro

Software: After Effects CC 2015.3

Any help in solving this is greatly appreciated.

Thanks

This topic has been closed for replies.

Correct answer thebobwolf

Good News Wacom have got back in touch and sent a link to an older more stable driver, which has solved the Pen Pressure problem in After Effects, and so far no problems in illustrator! Let's hope it stays that way.

Link to the driver

Link to Pdf on how to uninstall old drivers

If this doesn't work I suggest getting in touch with Wacom, the driver they send could be specific to your configuration of software / OS.

Good luck!

S

steveo_tv

Participating Frequently

I'm curious how many people have eliminated their problem long term or if the fix was only temporary. I have had the issue with the sticky cursor with my wacom, especially in After Effects, and strange behavior with modifier keys for almost 4 years. Through two computers (macs) at least two wacoms and at least a dozen wacom driver updates/unistalls/reinstalls/ reupdates, and of course several OS updates. Hours on phone with Wacom. The main problem is simply restarting usually makes it go away for a little while, so over the years I dig back in, find something saying they found a solution, or a new driver fixed it, I try that, restart, and yes, fixed, sometimes for hours, sometimes for days. then it comes back. I know have the problem on a new Cintiq 13HD at my work as well on a 2017 iMac. If I eliminate the wacom, I eliminate the problem. But a tablet is essential to my worflow. Curious to hear if anyone permanantly fixed it, or if anyone has had luck using an iPad pro instead of a Wacom.

D

davidn92468579

Inspiring

Hey, I tried to roll my driver back to the one at the link. Didn't work. AE 15.0, Wacom driver 6.3.25-2, Mac 10.12.6. Also, at this point the driver seems totally stable and on point for every pressure sensitive app I own (quite a few). I don't want to roll it back and have all my other apps potentially break. It seems like Wacom and Adobe have some trouble tracking with each other. Rather, it seems very tempting for either party to blame the other on compatibility issues. Can you try to cooperate with them to get us a genuine fix?

thebobwolfAuthor

Inspiring

Hey David,

Since it was over a year and a half ago when I was given this advice it might be worth emailing Wacom directly with your specs, it may be that they can provide you with an updated driver that will work for your system. I found them to be really friendly and helpful when I got in touch with them.

Even though it didn't end up being the final fix, when I backed up and cleaned off my whole system then re-intalled everything from scratch, testing as I went along for compatibility issues, it felt good to know that there was nothing old or randomly installed on there to cause any issues.

I know how frustrating it is when things don't work as they should, Good luck finding a solve.

D

davidn92468579

Inspiring

Hey Bob! I appreciate the advice. I'll give it a shot. I love Wacom peripherals. But I've observed a wrestle to have the developers, OS and Wacom in sync enough that compatibility doesn't die somewhere. Various parties are sometimes unresponsive on these issues. Good-intentioned finger-pointing sometimes ensues.

Sketchup is not an Adobe product, but it tanked a couple years ago. If you were on a particular Mac OS, using the Wacom to orbit, it would be epically slow, unless you dragged the footer of the active window off-screen. They fixed it on the next version, but it took several months.

I'll try with Wacom and see what happens. I have enough apps that need to talk with my tablet that I fear breaking other things to get After Effects to work, if it's within Adobe's power to fix it.

shimi1622

Participant

Weird stuff - This resolved to issue for my friend but not for me.
When I install this driver my wacom won't work at all.
On the wacom setting it says "A supported tablet was not found on the system"

chriss66690475

Participant

Fantastic, ...thanks for finding a resolution to this - it's been driving me nuts!

thebobwolfAuthor

Inspiring

I'm glad that this is still helping people!

K

kenb30930163

Participant

I ran ran into this exact issue myself myself this morning with my Cintiq 22 HDT. The fix worked just as well on the Cintiq hardware as it seems it did with other folks' Intuos tablets. Thanks for sharing it Bob!

estherloop

Participant

My issues seemed to be resolved as well - thank you!!

thebobwolfAuthor

Inspiring

Thanks for the Breakdown Animo. All the same except El Capt, I'm running 10.11.6 but I can't see that being the problem.. Although at this stage I would be happy if the problem turned out to be Adobe not liking my stripy coffee cup!

Estherloop - Sorry to hear you're having the same issues. I tried a few things this morning that may or may not help.

I uninstalled and deleted the Wacom drivers that I had and then re-downloaded the latest ones from the Wacom site for a 'clean' install Following these instructions. (Remember to have a mouse to use whilst your Wacom isn't working or trackpad obv!)

And, probably completely unrelated... I turned off the Keyboard shortcuts for Spotlight in the system prefs, but this was more because I use the same shortcut in Illustrator to zoom and El-Capt kept on opening Spotlight.

I've not heard anything from Wacom yet, although this still could be either Adobe or El-Capt causing problems. AARGH!

thebobwolfAuthorCorrect answer

Inspiring

Good News Wacom have got back in touch and sent a link to an older more stable driver, which has solved the Pen Pressure problem in After Effects, and so far no problems in illustrator! Let's hope it stays that way.

Link to the driver

Link to Pdf on how to uninstall old drivers

If this doesn't work I suggest getting in touch with Wacom, the driver they send could be specific to your configuration of software / OS.

Good luck!

Tim Kurkoski

Adobe Employee

Good News Wacom have got back in touch and sent a link to an older more stable driver, which has solved the Pen Pressure problem in After Effects, and so far no problems in illustrator! Let's hope it stays that way.

Bob, does this resolve the issue you filed a bug about?

thebobwolfAuthor

Inspiring

The latest...

Back from Apple Care and a clean bill of health for every part! BUT after taking my stuff down to the shop and spending some time with the chap trouble shooting, we traced it to the Wacom, who have released a new update for their plugin. a few days ago... Fingers crossed....

AnimoMotion

Participating Frequently

Interesting -yeah I've traced it to Wacom too - I uninstalled everything and all was fine, but before I did when it was getting to be completely unsuable, constantly selecting things I hadn't selected etc, it was doing it in Finder too.

So - I downloaded the install patch 6.3.15-2 and that seems to have helped, no issues as of yet, so going to hold fire on any new installations!

Let me know how you go man, good to get somewhere with this....!

thebobwolfAuthor

Inspiring

Several days of testing later.... the Selecting issues are not happening in After Effects now but the brush pressure is not fixed and unfortunately the selection issues are still happening in Illustrator, which is a pain-in-the-A$$!

I've contacted Wacom so shall see what they have to say, I'll give them a call tomorrow too.

How you getting on Animo?

thebobwolfAuthor

Inspiring

Nothing to report from the hardware test, now it's in the hands of the genius' at an apple authorised dealer.

It's baffling.

AnimoMotion

Participating Frequently

Great that you're trialling this, yeah my problems sound exactly the same as yours, and as I say, its becoming almost unusable. Regularly having to deselect things or use the trackpad to do what I want then the wacom seems to fix itself for a while. Painful.

thebobwolfAuthor

Inspiring

Very painful, not what you need in the middle of a fast approaching intense deadline with clients watching over your shoulder!!

Still nothing to report, but it's only been in a few working days, just hope they can replicate it at the lab! The chap I spoke to said it could be a problem with the logic board, but that's waaaay over my head.

I did find that when it was happening that a few rapid presses of the Tilde key seemed to stop it, well random. I wonder if it works on yours? I wonder if it's only our machines that are doing this, seems crazy!

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