after effects CC18 (and premiere pro) crashes oh High Sierra

Forum|Forum|5 years ago
April 28, 2021
1 reply
488 views

Hi, I'm new here and I'm Italian so please forgive me for my English.

Yesterday I created a new AE file, today the app doesn' load anymore, I attach the error screenshot. I uninstalled ad re-installed, deleted preferences and plist files, but nothing happens. Is there anything else I can do? P.s I'm not an expert in managing OS 🙂 Thanks

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MarekMularczyk

Community Expert

Hi,

Are you saying that you can't open After Effects anymore?

Are you getting this error message when launching After Effects?

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E

elisabettaa77089014Author

Participant

Yes, does'nt load anymore and getting this message. I chatted 2 hours with adobe assistance but can't solve it. I unistalled, using also CC cleaner, but doesn't work anyway.

MarekMularczyk

Community Expert

Sorry to hear that.

Have you tried resetting After Effects preferences?

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