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happilily
Inspiring
Sep 16, 2019 5:49 AM UTC
Question

After Effects could not launch - alert saying 'a copy of your project was saved at:....'

Hi,

 

I could not open my After Effects. The message below always pops up when I try to open AE. Can someone help me please? Many thanks in advance.

 

I've tried uninstalling the app and re-downloading it.

 

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    5 replies

    Martin_Ritter
    Martin_Ritter
    Legend
    Sep 16, 2019 10:20 AM UTC

    That is odd! AE tries to tun the text file, but it isn't a script.

    Remove both files, so that the folder is all empty (I would not delete them, just put them to another place). Report back.

     

    *Martin

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    happililyAuthor
    Inspiring
    Sep 16, 2019 6:04 PM UTC

    Hey Martin, thanks again.

     

    I've moved it to other folders, but didn't seem to work. The new alert message is attached below. 

     

    I've also deleted the 'After Effects Crash.aep' files in my 'Document' folder. But didn't work either.

     

    Also, I just realised there is one AE folder in the 'Application' folder and one in the 'Document' folder. I deleted everything in the 'Document' folder and uninstalled it again. Still didn't work. Really don't know what to do now... Just wondering do I need to move the 'script' files back to the original folder?  Thanks! '

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    andrém90023743
    Participant
    Jul 30, 2024 8:26 PM UTC

    hi! any news on this?
    im having the same issue 😕😕

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    Martin_Ritter
    Martin_Ritter
    Legend
    Sep 16, 2019 7:22 AM UTC

    It seems that there is a startup script "commandLineRenderer.jsx" which causes trouble.

    Go to the path and remove the script from there. Report back, it this helps.

     

    *Martin

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    happililyAuthor
    Inspiring
    Sep 16, 2019 8:22 AM UTC

    Hi Martin,

     

    Thank you for your help.

     

    I tried to delete the file you mentioned and opened AE again- the windows are launched for a few seconds and shut down again.

     

    It shows things like below and I've also included the Startup script text below as well. Do you know if I can do anything else to solve this issue? Many thanks!

     

    Best,

    Lijing

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