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badbunnyatinn
Participant
May 25, 2024 6:56 PM UTC
Question

after effects crash

Hi, i am trying to open a new composition. i select files and new file from cinema 4d and my after effects crashes. is there a fix for this?

this is what i get after the crash 

"

Last log message was: <5401688> <QT.Afterburner> <5> Hardware support detected for ap4h "


 

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1 reply

ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
May 27, 2024 3:42 AM UTC

The issue would be related to the codec of ap4h in ProRes. Does your project include the codec file? You may need to convert it to something else.

 

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