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M
Mills_M
Participant
September 27, 2021
Answered

After Effects Crash / Freeze

  • September 27, 2021
  • 2 replies
  • 1129 views

Hi, I'm on the latest version of Adobe After Effects and for weeks it has been crashing on me. It's driving me insane and totally stopped me working.

 

The composition viewer either shows nothing, or freezes after about a minute of work. Importing images into a composition just locks the screen.

 

I've changed my Project Settings to Mercury Software Only as this fixed a crash bug I had in Premiere Pro and someone suggested that also fixed their crashes in AE.

 

I've gone into the program and user files and renamed my Adobe After Effects folders to '.old' as this is also supposed to fix the problem. It hasn't.

 

My laptop set up and Windows version details:

Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz
Installed RAM 64.0 GB (63.8 GB usable)
System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 20H2
Installed on ‎24/‎03/‎2021
OS build 19042.1237

 

Anyone any ideas as to how to fix the issue? Many thanks in advance.

This topic has been closed for replies.
Correct answer Mills_M

I had to get IT involved in the end - they tried all the bits I did, then settled on a full reinstall of the graphics drivers. They found a few corrupted Windows files that "may have had something to do with the problem". Everything working OK now though, which is a relief!

2 replies

M
Mills_MAuthor
Participant
September 27, 2021

I have an Intel UHD Graphics card - is that a potential conflict?

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
September 27, 2021

Hi Mills_M,

 

Not the GPU but its driver could be. What's the version of its driver that you installed? Do not rely on Windows to update the driver. I'd suggest you do it from the manufacuter's website.

Let us know how it goes.

 

Thanks,

Nishu

M
Mills_MAuthorCorrect answer
Participant
September 29, 2021

I had to get IT involved in the end - they tried all the bits I did, then settled on a full reinstall of the graphics drivers. They found a few corrupted Windows files that "may have had something to do with the problem". Everything working OK now though, which is a relief!

    Mylenium
    Mylenium
    Legend
    September 27, 2021

    The same old boring answer: UPdate your graphics driver, check your hardware acceleration settings. Clearly the GPU bufferrs are not flushing correctly and after a short period get clogged up so the driver and in turn AE crashes...

     

    Mylenium

    M
    Mills_MAuthor
    Participant
    September 27, 2021

    Many thanks for the reply, @Mylenium - I've gone through the settings, dumped the cache, purged ram, checked driver updates etc. Still freezing on me. I've dedicated 58 GB ram too. Nothing seems to be working.

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