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Sandriane Ayoub
Participant
Jan 8, 2025 5:18 PM UTC
Answered

After Effects Crash - non compatible plugins

Hello everyone, 

My after effects is crashing after giving me the following warning:

'The following plugins are installed, but are not compatible with this verison of after effects. They will show as missing in existing projects and cannot be applied. To use these plugins, run after effects on an intel-based Mac computer.' 

The thing is, I already uninstalled these plugins (mainly red giant plugins) and i don't have them on my mac anymore. 

Any advice?

nishu_kush
nishu_kushCorrect answer
Legend
Jan 8, 2025 7:31 PM UTC

Try running After Effects in Safe Mode with third-party plug-ins disabled. See if that works.

You might need to remove the residue files of the plug-ins.

Go to the following location and remove (or move to a different location to keep a backup) all the files and folders except dummy.txt and try to launch After Effects.

Location on macOS - HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore

Let us know how it goes.

 

Thanks,
Nishu

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4 replies

nishu_kush
nishu_kushCorrect answer
Legend
Jan 8, 2025 7:31 PM UTC

Try running After Effects in Safe Mode with third-party plug-ins disabled. See if that works.

You might need to remove the residue files of the plug-ins.

Go to the following location and remove (or move to a different location to keep a backup) all the files and folders except dummy.txt and try to launch After Effects.

Location on macOS - HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore

Let us know how it goes.

 

Thanks,
Nishu

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Sandriane AyoubAuthor
Participant
Jan 9, 2025 8:14 AM UTC

Thank you Nishu! 

I was able to remove the plugins which removed the warning but unfortunetly, after effects is still crashing.
I tried reseting the preferences although i don't believe it reseting because i still have the saved keyboard shortcuts.
After it crashes and I reopen after effects i get the attached notification.
Note that i am not working with any effects.
If you could advice on what i can do, that would be great.

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nishu_kush
nishu_kush
Legend
Jan 9, 2025 4:35 PM UTC

What happens if you click on Start in Safe Mode? Does that launch After Effects without any problem? Are there any crash reports?

Let us know.

 

Thanks,

Nishu

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