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Hieu5D19
Participant
September 10, 2021
Question

After Effects crash upon start - iMac 2019 5K IOS

  • September 10, 2021
  • 1 reply
  • 541 views

Hi guys, can someone help me - my AE just crashes when I start it on my iMac 5K 2019 (AMD Radeon Pro 5300 4 GB) (Screenshots provided)

 

The following message pops up:

Last log message was: <40614> <GPUManager> <5> IsCUDADriverOutOfDate: 0, IsCUDAMemoryBelowThreshold: 0

. 

Generating crash log, which may take a few minutes

 

Once I press OK, this pops up (and a bunch of other things - screenshot provided)

Process: After Effects [1487]
Path: /Applications/Adobe After Effects 2021/Adobe After Effects 2021.app/Contents/MacOS/After Effects
Identifier: com.adobe.AfterEffects
Version: 18.4.1 (18.4.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: After Effects [1487]
User ID: 501

Date/Time: 2021-09-10 18:23:02.070 +0100
OS Version: macOS 11.5.1 (20G80)
Report Version: 12
Bridge OS Version: 5.5 (18P4759a)
Anonymous UUID: E008EACF-8688-1616-FEE5-164FAF1EFE8C

Sleep/Wake UUID: 17AE0E90-7E5A-4A6C-A10B-35F05CC519BF

Time Awake Since Boot: 1200 seconds
Time Since Wake: 110 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000183d0b126
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Bus error: 10
Termination Reason: Namespace SIGNAL, Code 0xa
Terminating Process: exc handler [1487]

This topic has been closed for replies.

1 reply

Jose Panadero
Community Expert
Jose PanaderoCommunity Expert
Community Expert
September 10, 2021

Have you tried to delete preferences? Press and hold COMMAND+OPTION+SHIFT after you launch After Effects. You will be prompted to delete preferences file.  Click OK and try again.

 

Also it is curious that you have an AMD graphics card but the error is telling you something about the CUDA libraries. Not sure if you have installed the nVidia Cuda libraries in your system. Enter into your System Preferences and look for a CUDA Panel. If so, try to delete it or to upgrade to a newer version.

H
Hieu5D19Author
Participant
September 10, 2021

HI there, thanks for this.

 

I tried the first option and it didn't work. Same thing pops up.

 

For the second method in System Preferences, how exactly do I do this?

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