After effects crash when saving

Computer has been running all adobe apps no problems for 6 months. Windows 11, all apps are up to date.

No changes were made but now every time I try and save my work after effects crashes.

If I run as an administrator I can save my work but I can not drag and drop a file from windows explorer into the porject panel (not allowed).

Also happening in Photoshop, what is going on and how can I fix it?

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Participant

Solution:
Format and reinstall windows 11 from scratch.

Community Expert

Have you tried resetting After Effects preferences? How about trying the previous version of After Effects to see if it crashes?

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Adobe Community ExpertAdobe Certified Professional

Legend

It could be user account permission issue. Can you change the permissions as instructed in the following article: https://adobe.ly/3SyMwMZ

If that doesn't help, create a new admin account and test After Effects in it.

Let us know.

Thanks,
Nishu

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