After effects crash when saving

Computer has been running all adobe apps no problems for 6 months. Windows 11, all apps are up to date.

No changes were made but now every time I try and save my work after effects crashes.

If I run as an administrator I can save my work but I can not drag and drop a file from windows explorer into the porject panel (not allowed).

Also happening in Photoshop, what is going on and how can I fix it?

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Correct answer Oliver Delprado

Solution:
Format and reinstall windows 11 from scratch.

Community Expert

Have you tried resetting After Effects preferences? How about trying the previous version of After Effects to see if it crashes?

Adobe Community ExpertAdobe Certified Professional

Legend

It could be user account permission issue. Can you change the permissions as instructed in the following article: https://adobe.ly/3SyMwMZ

If that doesn't help, create a new admin account and test After Effects in it.

Let us know.

Thanks,
Nishu

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