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Dario23171484g5la
Participant
March 17, 2025
Question

After effects crash with different error messages

  • March 17, 2025
  • 5 replies
  • 869 views

I've been having problems with After Effects on my Mac Studio for a couple of weeks now, the program often crashes with different messages, it won't let me open some projects I made a few months ago, I tried to update the operating system to Sequoia and also reinstall After Effects (last version but previous version too) but the result doesn't change... I'm attaching some screenshots with the details of the various crashes.

I've to work... how can I do?
Thanks in advance

    5 replies

    D
    Dario23171484g5laAuthor
    Participant
    March 21, 2025

    Thanks for the answers... I tried to copy the file that doesn't open to a USB stick, log in with a guest Mac account and open it and it works, is there a problem with my account? Is there a way (other than reset the preferences that I've already done) to clear the Adobe settings on the current account?
    Thanks

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    March 21, 2025

    Thanks for trying. You narrowed it down. It could be a user account permission issue. Can you try these steps in your account with the issue?

    Let us know if that helps.


    Thanks,
    Nishu

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    March 20, 2025

    Try running After Effects in Safe Mode with third-party plug-ins disabled. Here's how: https://adobe.ly/4iJE0Fu

    Let us know if it helps.


    Thanks,
    Nishu

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 18, 2025

    Thanks for the post, Dario. It appears the team might need more information about your media and other workflow details. See this post: https://adobe.ly/3Rfe4pn. I hope the team can help you shortly on this.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    March 18, 2025

    It is hard to guess the cause. Would you also try to reset your preferences?

     

    https://helpx.adobe.com/after-effects/using/preferences.html

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 17, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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