After Effects crashes

Question

Hello everyone,I have been experiencing AE crashes for about 6 months now.On a desktop PC, the crashes are as follows.When I am working on ready-made AE or just a MP4 or MOV file, it shuts down or blue screens.The same project file works fine on another Windows or MacOs system.The measures I took are as follows: I changed the video card, I changed the RAM, I cleaned and reinstalled AE, I even formatted Windows twice, reinstalled windows, cleaned and reinstalled AE many times.I tried disabling all plugins. I did not use 3rd party plugins.The errors that appear change every time.I tried old version AE.I have tried all the above methods but the problem still persists.Help please. Thank you in advance.

nishu_kush · Answer

Sorry to hear about the crash issue. I understand how frustrating it must be. Do you mind letting us know what's the stop code on the blue screen? Is it different every time? What are your system specifications (CPU, GPU, RAM, OS version)? I've seen a lot of times, outdated/corrupted GPU driver can cause such issues. Let me the version of the GPU driver you're using so that I can check if it's the latest one or not.

We're here to help.

Thanks,
Nishu

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