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Participant
May 8, 2022
Question

After Effects crashes on applying Element 3D

  • May 8, 2022
  • 3 replies
  • 322 views

hi, i got element 3d yesterday and its says that, can someone help me and explain everything!

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3 replies

ShiveringCactus
Community Expert
Community Expert
May 8, 2022

Have you checked your graphics card against this compatibility list, linked to from Video Copilot's website

https://docs.google.com/document/d/1kqQP_Okzn_PEJsn0_CstMJUKyXw3VUJPz9-zX85dDag/pub

 

It's linked half-way down this page:

https://www.videocopilot.net/support/category/compatibility/ 

Mylenium
Legend
May 8, 2022

It pretty much telly you everything you need to know. Update you graphics driver and configure it suitably. For anything beyond that actual system info or the relevant pieces of the crash log are required, none of which you have provided.

 

Mylenium

Inspiring
May 8, 2022

Have you reached out to Video Copilot? I would start there.  They may have a solution.