After Effects crashes on opening the project[Windows]

Forum|Forum|6 years ago
September 26, 2019
2 replies
790 views

I have a huge issue about crashing. After make a crash report when I open sequence on my any project.

In project setting CUDA is enable and in my preferences GPU raytracing and I set 6GB ram of 8GB

System has a Ryzen 1950X 16GBRAM 8GB GTX1070.

I tried raytracing CPU instead GPU, disable Mercury GPU acceleration CUDA.

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="1.6.4" clientVersion="1.6.4" applicationName="After Effects" applicationVersion="15.1.2" build="69">
<time year="2019" month="9" day="26" hour="13" minute="36" second="10"/>
<user guid="162d5997-534b-45bf-ad84-244551531fd2"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="18362" applicationlanguage="en-us" userlanguage="tr-TR" oslanguage="tr-TR" ram="16278" machine="AMD Ryzen Threadripper 1950X 16-Core Processor" model="AMD64 Family 23 Model 1 Stepping 1" cpuCount="32" cpuType="8664" cpuFreq="3400 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x0000000000000000">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="1" address="0x0000000073007812" symbolname="CGWDll::operator="/>
<stackStatement index="2" address="0x000000007300710B" symbolname="CGWDll::operator="/>
<stackStatement index="3" address="0x0000000073006DCB" symbolname="CGWDll::operator="/>
<stackStatement index="4" address="0x0000000073013263" symbolname="GL_wglSwapBuffers"/>
<stackStatement index="5" address="0x00007FFEABDF4A2E" symbolname="SwapBuffers"/>
<stackStatement index="6" address="0x0000000003FEDEE0" symbolname="BlitPipe_Batch::operator="/>
<stackStatement index="7" address="0x000000000A36998E" symbolname="display::BaseBlitSurface::BlitLatestOp"/>
<stackStatement index="8" address="0x000000000A36A3C6" symbolname="display::BaseBlitSurface::StaticBlitLatestOp"/>
<stackStatement index="9" address="0x000000000763F531" symbolname="dvacore::threads::CreateAsyncThreadedExecutor"/>
<stackStatement index="10" address="0x000000000763C6DB" symbolname="dvacore::threads::GetCurrentThreadID"/>
<stackStatement index="11" address="0x000000000763C8C4" symbolname="dvacore::threads::GetCurrentThreadID"/>
<stackStatement index="12" address="0x00000000074BC4E3" symbolname="boost::thread::swap"/>
<stackStatement index="13" address="0x00007FFEABF8D9F2" symbolname="o_strncat_s"/>
<stackStatement index="14" address="0x00007FFEAC5D7BD4" symbolname="BaseThreadInitThunk"/>
<stackStatement index="15" address="0x00007FFEAE0ACEE1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000072F87618"/>
<register name="RBX" value="0xFFFFFFFFD1011BEF"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x00000000000000FF"/>
<register name="RSI" value="0x0000000048DBB5D0"/>
<register name="RDI" value="0x000000000000000A"/>
<register name="RSP" value="0x000000005C4EF528"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x0000000000000000"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</crashreport>

gupta shivangi

Legend

Hi there,

I understand the application crashes as soon as you open the project. Am I correct? The hardware specifications are good enough. Thanks for sharing the crash report. We'll share it with the engineering team to get it analyzed.

Have you tested the issue with more than one project?
I'd recommend you to reset preferences which will make the settings default. You may refer to this link: https://helpx.adobe.com/in/after-effects/using/preferences.html#reset_prefs

Let us know if it helps.

@ToolfarmJP: Thanks for your suggestion.

Thanks,

Shivangi

barisakyuzAuthor

Yes you are. I opened any project it crashed instantly when I wanted to see Composition View. Comp View stays black and crashes. Now I'm getting errors in other applications. When I open a file with Photoshop, the visual area is black screen and it crashes. Other Adobe applications are the same. Every time I open a visual, the black screen is crashing. But when I don't open the visual, the program opens without problems. Thanks for your time

I see! Do not worry. We'll investigate what is making it happen. Could you share the following the details?

1. System hardware specifications(RAM, GPU, CPU, etc)

2. Does it happen with more than one file?

Also, try these steps:

1. Clean media cache. You may refer to this link: https://helpx.adobe.com/in/after-effects/using/memory-storage1.html#performance_cache

2. Switch video renderer. You may follow this path: File > Project Settings > Video Rendering and Effects > Use > Mercury Software Only > OK

Let us know if it brings any change.