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MantaRayStevenson
Participant
September 19, 2017
Question

After Effects crashes on preview every time

  • September 19, 2017
  • 1 reply
  • 949 views

Real quick, after effects closes every single time i try and preview. sometimes during preview, most of the time exactly as i hit the spacebar to stop preview. i have removed effects from the video and have the same result. It started to crash once in a while when i started the project, but now after about a month it is crashing every time during playback.

I am working on a macbook pro 13in 2017,  2.3 GHz intel core i5, 8Gb ram, mac os sierra version 10.12.6

After effects version 14.2.1.34

after trying all fixes that i could online with no success, I did a complete reinstall of my operating system as well as a fresh install of after effects, and start a new project. no change. the one thing that did seem to help was changing my composition settings from 1152 to 1080. I am working with gopro footage, which are .MP4 files, although i did not seem to find other people with any conflict with that type of footage.

Please let me know any information i am missing that might be necessary.

    This topic has been closed for replies.

    1 reply

    Szalam
    Community Expert
    SzalamCommunity Expert
    Community Expert
    September 19, 2017

    What GPU is in your MacBook?

    Do you have the "hardware accelerate panels" option on or off in the preferences?

    Why were you working in that weird resolution? Unless there's a dang good reason, you should work in a standard composition size.

    Can you get it to crash in a project with just shape layers and solid layers with effects applied and no footage?

    M
    MantaRayStevensonAuthor
    Participant
    September 19, 2017

    My GPU is Intel Iris Plus Graphics 640 1536 MB, this is what after effects shows on my display tab

    I have tried enabling and disabling the hardware accelerate panels with no change in the crashing. when I did create a solid and shape layer and applied effects, the composition did not seem to crash anymore.

    M
    MantaRayStevensonAuthor
    Participant
    September 24, 2017

    Also the project is now crashing every time at 1080 format as well. and I converted the footage to .mov to see if it would make a difference and it has not. any help?

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