Skip to main content
HXGamer
HXGamer
Participant
May 13, 2017
Question

After Effects Crashes on Startup

  • May 13, 2017
  • 3 replies
  • 1739 views

Hi, I have After Effects 2017. I'm a very active user of it, and it has always worked perfectly for me. However, today, I tried opening it, and it didn't work. It keeps crashing. Please help!

Etrecheck Log

crash etre - Pastebin.com

After Effects Crash Log

crash log - Pastebin.com

This topic has been closed for replies.

3 replies

W
webdeveloperjc
Participating Frequently
July 20, 2017

I am experiencing the same issue. With the new update that was just released in June (CC 2017, 14.2), I realized that it erased my previous workspace, so I went and created a new one with my settings (I have 3 windows, so I spread across the 3 my custom set up workspace), well there is no way I can open AE, it just crashes and crashed and crashes. I have to then delete the preferences file and start the program in default mode. This is embarrassing, I even called support and all they could tell was do not create your own work space, work under the default set up.

What the heck is going on? how is this possible? what kind of answer is that?

Mostly my error will display this message, it will open everything, then a pop up menu saying loading animation presets and effects, then just crash, over and over and over again.

Come on. Anybody from ADOBE could help figure out what wrong, this is not good for AE guys

Please help! Thx ;-)

    Szalam
    Community Expert
    SzalamCommunity Expert
    Community Expert
    July 21, 2017

    I had the problem too. I haven't found out what, exactly, causes it yet. I just make sure to switch back to a default workspace before I close AE.

      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      July 20, 2017

      Hi HX Gamer,

      Are you still facing this problem? If not, let us know how you solved it. If so, please let us know so we can assist you further.

      Thanks,

      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      S
      scawelti
      Known Participant
      August 9, 2017

      I am also experiencing this EXACT issue. I have had to reset my preferences (and loose all my saved render templates, window layouts etc) several times and it's very frustrating. Please help.

      Szalam
      Community Expert
      SzalamCommunity Expert
      Community Expert
      August 9, 2017

      scawelti  wrote

      I am also experiencing this EXACT issue. I have had to reset my preferences (and loose all my saved render templates, window layouts etc) several times and it's very frustrating. Please help.

      Does switching back to a default workspace before closing help you?

      What third-party extensions, scripts, plugins do you have docked or floating in your layout?

      Szalam
      Community Expert
      SzalamCommunity Expert
      Community Expert
      May 17, 2017

      Remove your custom workspaces from the preferences folder and restart After Effects.

      Let us know if that works.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices