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Participant
March 14, 2017
Answered

After Effects Crashes on Zooming Out Beyond 100% in Comp Panel

  • March 14, 2017
  • 1 reply
  • 1512 views

When I try to zoom out of my comp preview in the comp panel, either with the scroll wheel on my mouse or via the dropdown in the bottom left of the panel, After Effects freezes up and I am presented with the "Adobe After Effects CC 2017.1 has stopped working" message. I am able to zoom in without restriction; only zooming out beyond 100% (i.e. < 100%) causes a problem. AE also crashes if I adjust the value in the Views dropdown. Using the space bar and mouse combo to drag the comp around causes no issue.

I am working with a 1920 x 1080 comp, 30 FPS. I have also tested it with a 200 x 200 comp, and the issue still occurs.

I have 50 GB dedicated to Max Disk Cache, and 6 GB (of 8 GB total) available for AE.

Anyone have any idea why I might be experiencing this? I am currently stuck viewing my comp at 100% or greater detail and cannot get a full view of my project without dragging it around. Any help is greatly appreciated.

Thank you!

This topic has been closed for replies.
Correct answer Szalam

What GPU do you have?

Does it still occur if you set your resolution to Auto?

What happens if you disable the "Hardware Accelerate...Panels" preference?

1 reply

Community Expert
March 14, 2017

Version of AE and your OS down to the last decimal point. If you are not running the latest build of your current version you are asking for trouble.

pld27Author
Participant
March 14, 2017

AE Version 14.1.0.57

Windows 7 Professional - Service Pack 1

I uninstalled and reinstalled AE yesterday, so I imagine I have the latest version available.

Thanks!

Szalam
Community Expert
SzalamCommunity ExpertCorrect answer
Community Expert
March 15, 2017

What GPU do you have?

Does it still occur if you set your resolution to Auto?

What happens if you disable the "Hardware Accelerate...Panels" preference?