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Participant
June 4, 2023
Question

After Effects crashes when trying to export.

  • June 4, 2023
  • 7 replies
  • 469 views

When i export my project every time I get the same error massage  and cant export project. please help

12vram

32gb ram

1tb

win11

rtx 3060

intel i7

 

Title edited by Mod.

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7 replies

Participating Frequently
May 4, 2024

In my case sapphire plugin was causing the error.

Participating Frequently
May 4, 2024

Sorry, in previous post, by mistake i typed unable but you have to disable the all third party plugins.

Hi 

Reason for this issue is some plugin error so Disable all third party plugins and restart the after effect and now you can open the file without the error 
in AE 2024 you and resolve this issue easy go to the effet tab and disable the all third party plugins and than try to opwn the file 
I think This way you can resolve your problem
Thanks

Participating Frequently
May 4, 2024

Hi 

Reason for this issue is some plugin error so unable all third party plugins and restart the after effect and now you can open the file without the error 
in AE 2024 you and resolve this issue easy go to the effet tab and disable the all third party plugins and than try to opwn the file 
I think This way you can resolve your problem
Thanks

 

MureLexAuthor
Participant
June 5, 2023
Ok thx it works
Jenkmeister
June 5, 2023

I found one crash report showing you are running AE 23.1, but that is also a force quit during application startup, which doesn't sound like crashing during export. 

 

I would suggest updating to 23.4 if you haven't already and see if that resolves the issues you are having.

MureLexAuthor
Participant
June 13, 2023

Hi, i would like to cancel my subscription without updating my payment method, my free trail didnt end jet but i dont have time for AE so i would like to end subscription

can you do that for me?

Jenkmeister
June 13, 2023

No, that's not something I can do. But you can by following the steps here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

MureLexAuthor
Participant
June 5, 2023
The version is 2023 i did submit the crash
Jenkmeister
June 4, 2023

What version of Ae? Can you put in your email on that dialog and submit the crash so we can see what's going on?