Skip to main content
Julie Do
Julie Do
Participant
August 21, 2017
Question

After Effects crashing

  • August 21, 2017
  • 5 replies
  • 3168 views

I just installed After Effects and moments after it opens, I get a message saying a crash is in progress. Specifically, the message says: "After Effects error: crash in progress. Last logged message was: <113888> <BEE_MiscTasks> <5> Set Artisan Task: Classic 3D"

After that, a new error window opens that says After Effects can't continue. It gives me a chance to save my work and then the program becomes unresponsive.

The program is updated to the latest version. I've tried uninstalling it and installing it again. That's about as far as my trouble shooting goes.

Anyone know what the problem is and how to fix it?

Thanks!

    This topic has been closed for replies.

    5 replies

    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    August 23, 2017

    Hello,

    When you uninstall After Effects, the preference setting may still remain. Please also delete the folder below to uninstall it completely and then reinstall it.

    C:\Users\{user_name}\AppData\Roaming\Adobe\After Effects\{your_version}

    Julie Do
    Julie DoAuthor
    Participant
    August 22, 2017

    Thanks for the replies everyone.

    Details of my computer:

    System: Dell Studio XPS 9100

    Processor: Intel(R) Core i7 CPU X 990 3.47 GHz

    RAM: 24 GB

    Running Windows 7

    Graphics card: AMD Radeon HD 6800 Series, 4095 MB total memory

    I've uninstalled and reinstalled AE two times. I run Photoshop, Premiere and Audition on my computer with no problems.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    September 1, 2017

    Hi andrewc,

    Sorry for this issue. Did you ever find a solution? Please let us know if you have or if you still need help.

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community &amp; Engagement Strategist – Pro Video and Audio
    T
    Titanuim
    Inspiring
    October 21, 2022

    I'm Same Problem!

    Mylenium
    Mylenium
    Legend
    August 22, 2017

    Sounds like a compatibility issue. As the others said, we need full system information and otehr technical details.

    Mylenium

    Andrew Yoole
    Andrew Yoole
    Inspiring
    August 22, 2017

    Please provide more info:

    Hardware:  RAM, hard drive type, CPU, Graphics Card etc

    Software:  OS version, third party software etc

    Is the the first time you've installed AE on this system?  Do you use any other Adobe software or other video editing/processing software on this system?

    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    August 22, 2017

    Hi,

    If you change the render setting from Classic 3D to something else (Cinema 4D or Ray-traced 3D), does your After Effects still crash? The setting is located at Composition menu > Composition Settings > 3D Renderer tab > Renderer option.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices