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kinkersnick127
Inspiring
January 3, 2024
Question

After Effects crashing any time it tries to use File Explorer on Windows 11

Literally any time I try to do anything in After Effects which requires bringing up a file explorer window, it crashes - it just freezes completely and eventually has to be closed using the Task Manager.

 

I am using AE 2024, but have tried AE 2023 and getting the same issue. I have tried opening in safe mode. Have tried completely uninstalling and reinstalling three times now. Have tried purging the media caches, removing plugins, everything I can think of.

 

No matter what, it crashes. Means I cannot import anything into a project, and cannot choose a place to render a composition to, so essentially I cannot use AE currently.

 

Does anyone have any suggestions for how to fix this?!

    6 replies

    nishu_kush
    nishu_kush
    Legend
    January 3, 2024

    Looks like a permission-related issue. Here's what you can try: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html

    If it doesn't help, create a new admin user account and see if After Effects works fine in it. It'll help us to narrow down the issue.

    Let us know the outcome.

    Note: Moving this thread from Bugs to Discussions for troubleshooting.

     

    Thanks,

    Nishu

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      kinkersnick127Author
      Inspiring
      January 3, 2024

      Hey, thanks for the response.
      So I tried the permissions thing on that help page, but there was nothing set to 'deny', so I didn't need to change anything.

      However, I did try creating a new admin user account, and the running AE and it works...
      What else could I try to get it working on my normal user account?

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      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      January 4, 2024

      Try setting to Deny and then change it back to Allow.

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