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kinkersnick127
Inspiring
January 3, 2024
Question

After Effects crashing any time it tries to use File Explorer on Windows 11

  • January 3, 2024
  • 1 reply
  • 980 views

Literally any time I try to do anything in After Effects which requires bringing up a file explorer window, it crashes - it just freezes completely and eventually has to be closed using the Task Manager.

 

I am using AE 2024, but have tried AE 2023 and getting the same issue. I have tried opening in safe mode. Have tried completely uninstalling and reinstalling three times now. Have tried purging the media caches, removing plugins, everything I can think of.

 

No matter what, it crashes. Means I cannot import anything into a project, and cannot choose a place to render a composition to, so essentially I cannot use AE currently.

 

Does anyone have any suggestions for how to fix this?!

    1 reply

    nishu_kush
    nishu_kush
    Legend
    January 3, 2024

    Looks like a permission-related issue. Here's what you can try: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html

    If it doesn't help, create a new admin user account and see if After Effects works fine in it. It'll help us to narrow down the issue.

    Let us know the outcome.

    Note: Moving this thread from Bugs to Discussions for troubleshooting.

     

    Thanks,

    Nishu

      K
      kinkersnick127Author
      Inspiring
      January 3, 2024

      Hey, thanks for the response.
      So I tried the permissions thing on that help page, but there was nothing set to 'deny', so I didn't need to change anything.

      However, I did try creating a new admin user account, and the running AE and it works...
      What else could I try to get it working on my normal user account?

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      January 4, 2024

      Try setting to Deny and then change it back to Allow.

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