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Hollow Earth Ltd
Hollow Earth Ltd
Known Participant
Jun 24, 2025 11:17 AM UTC
Question

After Effects Crashing constantly Windows 10 and Windows 11

Using the latest version of After Effects - both my main Desktop machine (Windows 11) = and laptop (Windows 10) are freezing and crashing. Graphics and Video.

 

No other app is causing this. Most often triggered when TAB through windows to different apps.

 

Please sort this out. Not acceptable.

    23 replies

    Alizayug
    Alizayug
    Participant
    Apr 1, 2026 7:41 AM UTC

    same error i face last week when i make movers in dubai  logo animation again  and again crash so i upgrade my graphic card then issue is solve.

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      ToolfarmJP
      Community Expert
      ToolfarmJPCommunity Expert
      Community Expert
      Apr 1, 2026 2:54 AM UTC

      You launch Task Manager app and check what part is heavily worked (loaded) to find the cause. You also update the graphic card driver.

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      Anto5E9A
      Anto5E9A
      Participant
      Mar 31, 2026 9:58 PM UTC

      I’m having the same issue. It’s not even opening, while before with a slower PC I could work simultaneously on AE and Ps. On top of that, I tried to get and older version and THEY ARE NOT AVAILABLE ANYMORE.

      WHY ADOBE, WHY ARE YOU MAKING IT THIS HARD😪!!!!!!!? 

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      real_5081
      Known Participant
      Feb 25, 2026 9:00 PM UTC

      AE crashing constantly on windows for me too.  I'm getting at least a crash an hour since "updating" to AE 2025 and 2026 is no better.  Not only is it crashing all of the time but it's unusable slow. What kind of business consistently makes their products worse? This is madness 

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        nishu_kush
        nishu_kush
        Legend
        Feb 26, 2026 2:31 PM UTC

        Hi ​@real_5081 

        Sorry to hear about the issue. Could you share more details? Is it happening in a specific project or in all of them? Are there any error messages or crash reports? What are your system specifications (CPU, GPU, RAM, OS version)? Can you try running After Effects in Safe Mode with third-party plug-ins disabled?

        Let me know.


        Thanks,

        Nishu

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        real_5081
        Known Participant
        Feb 27, 2026 2:57 PM UTC

        All projects, complexity or the project is irrelevant. Seemingly anything can make it crash, but rotobrush is particularly bad. I'll make a note of any error messages.

         

        Rig is windows 10, 2x nvme for media and cache, 5950 16 core CPU, 4070 GPU, 128gb ram.

         

        I've tried safe mode, resetting oreferences, disabling "features" that can slow it down. None of it matters - AE and Premiere have been awful, slow and unreliable for me since 2025 was released. And it's not just playback, simply navigating the UI, trimming a clip opening the file menu - everything is half the speed. 

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        Joddi
        Participating Frequently
        Feb 10, 2026 9:12 AM UTC

        I have the same ISSUE, and this is very bad as I can´t work with “flow” and I need to restart the program again an again. I have windows 11 (with woindows 10 no problems)

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        nishu_kush
        nishu_kush
        Legend
        Feb 10, 2026 7:46 PM UTC

        Hi there,

         

        Sorry to hear about the issue. Could you share more details about the issue? Are there any error messages? What are your system specifications (CPU, GPU, RAM, OS version)? Can you try running After Effects in Safe Mode with third-party plug-ins disabled and see if that helps?

        Let me know how it goes.

         

        Thanks,

        Nishu

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        Joddi
        Participating Frequently
        Feb 11, 2026 8:35 AM UTC

        Exact the same, the crash occurs in After Effects when in "TAB" to switch between different windows - for instance between Windows Explorer and AFX or Photoshop and AFX. (here is the screen)

        N

        No safe-mode does not help. No 3rd Party plug-ins.

        MSI
        Intel(R) Core(TM) i9-9880H CPU @ 2.30GHz (2.30 GHz)
        32,0 GB (31,8 GB usable)
        Windows 11 Pro
        25H2

        Please fix it because I’m paying each month for a sowtware I can´t use.

         

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          nishu_kush
          nishu_kush
          Legend
          Jun 24, 2025 12:05 PM UTC

          Hi there,

           

          Sorry to hear about the crash. Could you share your system specifications (CPU, GPU, RAM, OS version)? Are there any crash reports or error messages? For testing, can you try running After Effects in Safe Mode with third-party plug-ins disabled and see if that brings any change?

          Let me know. Moving this thread from Bugs to Discussions for troubleshooting.


          Thanks,
          Nishu

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          Hollow Earth Ltd
          Hollow Earth LtdAuthor
          Known Participant
          Jul 1, 2025 3:27 PM UTC

          CPU is a AMD Ryzen Threadripper 3970X 32-core

          GPU is Nvidia GefOrce RTX 20280 Ti

          64GB rAM

          Windows 11

           

          Crash occurs in After Effects when in "TAB" to switch between different windows - for instance between Windows Explorer and AFX or Photoshop and AFX.

           

          No safe-mode does not help. No 3rd Party plug-ins.

           

          Very annoying!

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            ToolfarmJP
            Community Expert
            ToolfarmJPCommunity Expert
            Community Expert
            Feb 12, 2026 2:53 AM UTC

            You check your latest graphic card driver.

             

            https://www.nvidia.com/en-us/drivers/
             

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