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raan_3195
Participant
Sep 7, 2024 11:39 AM UTC
Question

After Effects crashing every time I try to open Magic Bullet Looks Edit window

Hello, Ive been using magic bullet looks plugin for years but all of a sudden it started crashing when i click Edit.. I can still use my presets but I cant configure them.

I tried reinstalling After Effects ( tried different versions), reinstalled magic bullet looks several times, updated nvidia drivers,cleared cache... But nothing seems to work.

I really hope someone has a solution.. Thanks

https://streamable.com/mqu1rg 

 

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6 replies

Community Manager
Jessica McMillanCommunity Manager
Community Manager
Sep 10, 2024 3:52 PM UTC

Hello @raan_3195,

In your video, you show that you choose not to send the crash log. Without this logging information, it isn't really possible for us to get more insight into why this is causing an issue. If you could reproduce the issue and send the crash log, we would have something to go off of.

Have you reached out to the developers of Magic Bullet? Maybe they have heard other reports and have a solution?

All the best,
Jessica 
AE Engineering

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Jessica McMillan - AE Engineering
raan_3195Author
Participant
Sep 10, 2024 9:51 PM UTC

Hello ,
Thanks for the response. I was able to reproduce the issue and will attach the crash log now.
Sadly I didnt get any solution from Magic Bullet..

Thanks

 

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Community Manager
Jessica McMillanCommunity Manager
Community Manager
Sep 10, 2024 10:24 PM UTC

Hello @raan_3195,

If you wouldn't mind clicking the "Send Report" button (and adding your e-mail if you don't mind so we can connect the crash with yourself), our crash system can populate a bit more information for the log you are generating. Third parties sometimes give us their symbol files, which can tell us pretty percicely where something is going wrong. 


Currently it looks like from what you sent, it is trying to send some analytics to Magic Bullet. 

MBL_API_SetupAnalyticsCallback

I will see as well if I can track down similar issues already in our crash data to help investigate as well.

Thanks for taking the time to send this our way.

All the best,
Jessica
AE Engineering

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Jessica McMillan - AE Engineering
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