After Effects crashing - no permissions list available yet

I'm getting repeated crashing with this message:

Last log message was: <4411422144> <EACL.Entitlement> <5> No permissions list available yet, assuming collaboration entitlement, ccAdobeID: [ my email address ], ccPersonGUID: 74C8204357B1FB7B7F000101@AdobeID

I have uninstalled and reinstalled the software

I have reset the preferences

Ran disk utilities

Purged cached memory

Can someone please help? Our entire workflow is done because of this error.

After Effects 2019 16.0.0 (Build 235)

MacOS 10.14.1

3.1 GHz Intel Core i7

16 GB 2133 MHz LPDDR3

Radeon Pro 560 4096 MB

Intel HD Graphics 630 1536 MB