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Sable Creative
Known Participant
December 14, 2022
Question

After Effects Crashing on opening

  • December 14, 2022
  • 2 replies
  • 1241 views

I've tried to load After Effects 22.1 through my CC account, but once it downloads and I go to open it up, it just crashes. I've attached the two error messages that appear.

 

Can anyone help?

This topic has been closed for replies.

2 replies

ToolfarmJP
Community Expert
ToolfarmJPCommunity Expert
Community Expert
December 15, 2022

You also update the graphic card driver.

Mylenium
Mylenium
Legend
December 14, 2022

Delete the preferences, reinstall the program and try again:

 

Setting preferences in After Effects

 

Also check your graphics driver and update it if necessary or for that matter any critical driver liek the audio one as well. Anything more than that will require some actual system info.

 

Mylenium

S
Sable CreativeAuthor
Known Participant
December 20, 2022

Hi,

 

Unfortunately, once I close the error pop-ups, AE closes, so I can't get to the Preferences.

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
December 20, 2022

To reset the preferences, you can press and hold the following keys while the application is starting.

  • Windows: Ctrl+Alt+Shift
  • macOS: Command+Option+Shift

If it doesn't help, please share your system specifications so we can troubleshoot the issue properly.

 

Thanks,

Nishu

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