After Effects Crashing on startup

Forum|Forum|6 years ago
February 9, 2020
2 replies
1369 views

For the past few days my After Effects has sent me a crash report right as i try and open it.

I am using windows 10, my drivers are up to date, ive uninstalled it many times, and ive tried different versions. It happened suddently and i dont know why. Its really annoying me because ive searched everywhere for a solution and nothing has worked. If anyone here can help me that would be greatly appreciated.

Here is the error message. It is very long and goes as follows:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.5.0" clientVersion="2.5.0" applicationName="After Effects" applicationVersion="17.0.2" build="26" source="Windows-Client" crashType="CR_SIGNAL_SIGSEGV">
<time year="2020" month="2" day="8" hour="18" minute="2" second="32" timeoffset="-480" timezone="Pacific Standard Time"/>
<user guid="416770b4-5582-49e7-a1e3-b75a30a59a9d"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="18362" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16316" machine="AMD Ryzen 5 1500X Quad-Core Processor" model="AMD64 Family 23 Model 1 Stepping 1" cpuCount="8" cpuType="8664" cpuFreq="3493 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1060 6GB" description="NVIDIA GeForce GTX 1060 6GB" driverDate="20200129000000.000000-000" driverVersion="26.21.14.4219" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_10DE&DEV_1C03&SUBSYS_85AB1043&REV_A1\4&1C3D25BB&0&0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000409" instruction="0x00007FF89720BAF0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF89596C043" symbolname="seh_filter_exe"/>
<stackStatement index="1" address="0x00000001400047F0" symbolname="unknown"/>
<stackStatement index="2" address="0x00007FF88685B900" symbolname="_C_specific_handler"/>
<stackStatement index="3" address="0x00007FF897D411FF" symbolname="_chkstk"/>
<stackStatement index="4" address="0x00007FF897D0A289" symbolname="RtlRaiseException"/>
<stackStatement index="5" address="0x00007FF897D3FE6E" symbolname="KiUserExceptionDispatcher"/>
<stackStatement index="6" address="0x00007FF860A9136C" symbolname="WTOpenW"/>
<stackStatement index="7" address="0x00000001812DCCFC" symbolname="boost::enable_shared_from_this<CLayer>::weak_from_this"/>
<stackStatement index="8" address="0x00000001812DC68C" symbolname="boost::enable_shared_from_this<CLayer>::weak_from_this"/>
<stackStatement index="9" address="0x000000018175B241" symbolname="CEggApp::IEggApp"/>
<stackStatement index="10" address="0x0000000181715395" symbolname="CEggApp::CEggApp"/>
<stackStatement index="11" address="0x000000018177C522" symbolname="egg::dynamiclinksupport::SetMemoryLimits"/>
<stackStatement index="12" address="0x00000001812BE1EB" symbolname="AEWinMain"/>
<stackStatement index="13" address="0x000000014000265B" symbolname="unknown"/>
<stackStatement index="14" address="0x0000000140003502" symbolname="unknown"/>
<stackStatement index="15" address="0x000000014000394E" symbolname="unknown"/>
<stackStatement index="16" address="0x00007FF8971A7BD4" symbolname="BaseThreadInitThunk"/>
<stackStatement index="17" address="0x00007FF897D0CED1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000004"/>
<register name="RBX" value="0x0000000000000002"/>
<register name="RCX" value="0x0000000000003754"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x000000000018C800"/>
<register name="RSP" value="0x0000000000BFD5B0"/>
<register name="RBP" value="0x0000000000BFD640"/>
<register name="RIP" value="0x00007FF89596C043"/>
<register name="EFL" value="0x0000000000000246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

</crashreport>

nishu_kush

Legend

Hi there,

Thanks for reaching out. I see that you are having crash issue with After Effects.

Did you try the suggestion given by Roland? Did it help? If not, remove the third-party plug-ins if you are using any and check if it brings any change.

Let us know.

Thanks,

Nishu

Roland Kahlenberg

You may have corrupted Prefs files are lingering even after reinstalling. Did you disable Migrate Previous settings during the new installations? If said setting is enabled, corrupted Prefs from previous installations will be kept.

You may want to use CC Cleaner - procedure should be identical for AE -
https://helpx.adobe.com/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html

Very Advanced After Effects Training | Adaptive & Responsive Toolkits | Intelligent Design Assets (IDAs) | MoGraph Design System DEV

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