After effects crashing on startup

Forum|Forum|4 years ago
March 15, 2021
1 reply
2874 views

I've seen so many threads, and while some helped the problem is still bad. After Effects originally was crashing on startup every time I opened it. I reinstalled it, and the problem seemed to go away. Sometime later after I haven't used AE for a while it started to become extremely laggy and would always not respond and I would have to reload AE up. I have found ways to make it less laggy but it was still terrible and unusable. After a while of that it eventually just started crashing on startup again. I reinstalled it countless times but it still kept doing it.

This is my crash report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.3.0" clientVersion="2.3.0" applicationName="After Effects" applicationVersion="17.0" build="555" source="Windows-Client">
<time year="2021" month="3" day="15" hour="1" minute="3" second="17" timeoffset="-480" timezone="Pacific Daylight Time"/>
<user guid="e6ed4bb5-fa85-4fd5-9f8b-9624084fe929"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="18363" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16157" machine="Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="8664" cpuFreq="2112 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20201028000000.000000-000" driverVersion="27.20.100.8935" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_9B41&SUBSYS_507917AA&REV_02\3&11583659&1&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000000000000">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="1" address="0x0000000004E04F1F" symbolname="dvaappsupport::IMSConnection::FetchAccounts"/>
<stackStatement index="2" address="0x00000000029C6896" symbolname="EACL::UtilsIMS::FetchAccessTokenAsync"/>
<stackStatement index="3" address="0x00000000026627AC" symbolname="EACL::operator=="/>
<stackStatement index="4" address="0x0000000002775195" symbolname="EACL::HostedLogin::GetCreativeCloudIdentity"/>
<stackStatement index="5" address="0x00000000027734AA" symbolname="EACL::ExportFeatureSettings::ShouldUseAdvancedWorkflow"/>
<stackStatement index="6" address="0x0000000002774093" symbolname="EACL::HostedLogin::GetCreativeCloudIdentity"/>
<stackStatement index="7" address="0x00000000027750ED" symbolname="EACL::HostedLogin::GetCreativeCloudIdentity"/>
<stackStatement index="8" address="0x00000000027B3474" symbolname="EACL::Initialize"/>
<stackStatement index="9" address="0x000000000C999FCE" symbolname="EAMedia::Initialize"/>
<stackStatement index="10" address="0x000000000BDC7AD5" symbolname="PREM_Birth"/>
<stackStatement index="11" address="0x00000001817A7596" symbolname="NIM_SetCmdName"/>
<stackStatement index="12" address="0x000000018174F0C5" symbolname="CEggApp::BirthPkgGrpD"/>
<stackStatement index="13" address="0x000000018175671D" symbolname="CEggApp::IEggApp"/>
<stackStatement index="14" address="0x0000000181710CED" symbolname="CEggApp::CEggApp"/>
<stackStatement index="15" address="0x0000000181777D79" symbolname="egg::dynamiclinksupport::SetMemoryLimits"/>
<stackStatement index="16" address="0x00000001812B2283" symbolname="AEWinMain"/>
<stackStatement index="17" address="0x000000014000265B" symbolname="unknown"/>
<stackStatement index="18" address="0x0000000140003502" symbolname="unknown"/>
<stackStatement index="19" address="0x000000014000394E" symbolname="unknown"/>
<stackStatement index="20" address="0x00007FFB6B807C24" symbolname="BaseThreadInitThunk"/>
<stackStatement index="21" address="0x00007FFB6D48D721" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000004E84450"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000021FA1F00"/>
<register name="RSI" value="0x0000000021FA1F00"/>
<register name="RDI" value="0x0000000000BFDAA8"/>
<register name="RSP" value="0x0000000000BFD9E8"/>
<register name="RBP" value="0x0000000033080440"/>
<register name="RIP" value="0x0000000000000000"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</crashreport>

Mylenium

Legend

The crash reporter says it's having networking issues, so start by checking your network configuration and user permissions. Somehow the app is unable to load all components because they are getting blocked. that may also explain your poor performance even if it works.

Ryan5D11Author

How would I do that? Also, I forgot to put this earlier but it always crashes on the "Initializing MediaCore" phase when it's loading up.

Khual Pi

Participant

I still have the same problem since 3 days ago. Still crashing and looking for the answer and till now no answer yet.

I was looking to subscribe AE but now I think it's no possible, the app just keeps crashing and it will be a waste of money.

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