After Effects crashing on startup...

Forum|Forum|2 years ago
June 9, 2023
3 replies
430 views

I was working just fine with After Effects this morning and then after a proper shut down and start up the app continuously began to crash on start up. I tried other versions and without plug ins. I sat on a support line for 3 hours trying to figure it out and all they did was mess up my preferences and installed unnecessary drivers and it still doesn't work. Is there someone who can properly read the crash log and tell me what is going wrong?

Specs:
Windows 11
Version 22H2
Nvidia 3070 Ti
32GB of RAM

Crash Log:

Process: AfterFX.exe [23220]
Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AfterFX.exe
Product Version: 23.4.0.53
File Version: 23.4.0.53
Code Type: x64
Parent Process: explorer.exe [11504]

Date/Time: 2023-06-09 10:22:40 Pacific Daylight Time
OS Version: 10.0.22621.1635
Report ID: f3f986cc-4c74-4a78-8fb9-7f960de9f4ff

Time Awake Since Boot: 44 seconds

Crashed thread: 47 [26360] THREAD_PRIORITY_IDLE

Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation writing location 0x000000d18b800ef4
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

Application Specific Information:
C:\WINDOWS\SYSTEM32\ntdll.dll

Crash

This topic has been closed for replies.

nishu_kush

Legend

Hi Cory,

Sorry to hear about the crash.

Could you share the full crash report? We can get it translated. Try running After Effects in Safe Mode.

Let us know how it goes.

Thanks,

Nishu

the_dudes

Inspiring

Same. It's effed up. The app is repeatably starting up straight into a freeze. Resetting preferences did nothing. Disabling 3rd party plugins in Safe Mode worked once, but now it's back to a damn freeze. What the hell is going on?